WrenchReviews of wrench.com

The only reason I provided 2 stars is because the mechanic who provided the service was a stand up guy! Wrench.com adjusted the service I requested and then charged me labor for a service that was not provided! I emailed them 4 times with no response! I disputed the charge with my bank, unfortunately, the dispute was not successful! I have used this service in the past with no problem. They mechanics were timely and the charges quoted were accurate for the services received! I will never use them again!

So Davant Whitehead was sent to me on 7/7/25 through this app. He couldn’t perform the actual request due to “The Size of His Hands” according to him, in turn I paid him outside of app to do the actual repair I needed. I even hired him a few days later to do my brakes. Long behold the same issue arises again with my car, I contact him first to see if he can come recheck his work and we can inspect the part for defect, he refused and told me to take my car to the dealer. After scheduling another appt for a diagnostic, I end up scheduled with him again even though I requested not to be. The day of appt I get a text from wrench saying the tech is unable to make it, so I text him to ask if he was ducking out on checking HIS WORK? He in turn calls me and gets real disrespectful telling me IM THE PROBLEM so in response to that I contacted Wrench and told them he lied about the diagnostic in which he received a cut of that fee, because my battery cables were never loose. He then took a side job with me for the repair in which I paid him for, so he was paid double for a job he couldn’t guarantee his work on. He also told me he didn’t care about professionalism or a review so I’ve gotten active on every platform and I requested my money back. Sorry to say but his reviews DO NOT reflect my experience. Now another mechanic will be going behind this dude to fix what he couldn’t. Should’ve known he was green in the field when he allowed me to get under my car to assist with the repair. Steer clear of this guy is my advise

Paid $1300 when I was quoted $1200 for a new a/c compressor installed. Never installed the air dryer promise to come back and never did. Terrible customer service support line.

Oscar came out to replace the alternator. He later said I need a new belt tensioner and idle pulley and belt. After 2 days he finished and it squeaks all day. He will not respond nor will wrench.com honor the warranty. Silence

Wrench offers convenient service because you dont have to take your car to a shop. However,they lack communication. Their office people set appointments for you that the mechanics cant work around. They cancel on you last minute. My car had 3 issues. The mechanic came and fixed 2 of them, said they would be back to fix the other problem. That was 3 weeks ago and I still havent heard anything from them.

I have a car that needs a jump to get it started, and when the engine is off, it would require a jump to get it going again. Therefore, I think the battery needs to be replaced. The mechanic from wrench.com, an automobile mobile repair service, came to my home promptly and appeared like a friendly guy. However, after a 10-minute diagnostic, he said the bad battery would need to be replaced. I was a little disappointed because I had expected him to do a more thorough diagnostic to rule other things out, but for $135, he came to tell me that I needed a new battery, which I already knew. Btw, the battery was only no more than two years old. He also failed to look at the check engine light I had requested. When I pointed this out to him, he said, “since the car is off, I can’t check it.” Really dude??? He didn’t even make an effort to try to get the car jumped and get the engine started. After all this, he quoted $489 to replace the battery. Wow, seriously? Again, I was displeased and told him I could get this replaced for at least half that price elsewhere and that I would not be using his service. The only reason I had decided to use wrench.com in the first place was that they advertised their services as more cost-effective because they have no added overhead costs compared to traditional brick-and-mortar businesses. Because of this, they don’t have to spend money on added overhead costs; therefore, they can pass these savings on to the customer. I can tell you from first-hand experience that this is all BS. I I probably will not be using wrench.com anymore.