WrenchReviews of wrench.com

If I could give them a negative one star I would. They stole so much money out of my checking account and denied doing so when I reported them to the Better Business Bureau. My car is still broken after they stole so very much money from me when they were supposed to be honoring their warranty. My car is still broken months later and it was never ever repaired by Wrench in the first place. Almost 9 months later and I keep crying about this terrible terrible company. I cannot afford to fix my car..

Don’t waste your time or money this service SUCK. Broken bolt said he would remove it for 250 Worked 5 hours and left never heard from them again Said he would return but never heard from them again

Terrible. Juan was the mechanic I was supposed to have but someone else and a girl showed up 30 minutes after I received a text that he was at my house. Did diagnostic and I asked if he could fix it that day. He said he could and to expect a call from the company for me to authorize the work. I called myself because I needed my car for thanksgiving and time was running out. Went back outside and the mechanic had left without telling me anything. Gone to get parts? Lunch? Who knows. Tried to text and call, but no answer. Even the rep i spoke with said he wasn’t able to reach the mechanic. Please do yourself a favor and don’t trust this company. I wouldn’t trust them to work on a toy car.

I would never use wrench.com again. The mechanic would always change the appointments. The mechanic said he could program the cas module after he did a diagnostic. Well he couldn't and the customer service sucks at best. I noticed they won't let you put a bad review on their website.

Right along with everyone else writing reviews, appointment was scheduled and mechanic never showed. Several hours after appointment and after being on hold and hung up on several times funskky got a call telling me the mechanic wasn’t going to show. Don’t waste your time with this company.

If I could have given 0 stars I would have. I contacted them to do a replacement of an Alternator on my 2016 F150. An appointment was made for sunday morning, that morning I was contacted by the mechanic who told me he was running behind but would be there after the Chiefs game to make my repair, which was no big deal, I mean its the Chiefs right? At approximately 4pm I hadn't heard from him so I reached out to him and he said he wasn't coming. I contacted the company, they rescheduled him for today, 11/13 between 930 and 1130. Again, no show. This guy really doesn't want to work I guess. Company attempted to still charge me a $150 cancellation fee, which I told them I would dispute the charges with my bank and had text messages to prove it was no fault of my own. They didn't charge me. I am not sure that its the fault of wrench or the mechanic or a combination of both. But I definitely would not hire or attempt to hire again. They are at best conveniently inconvenient.

I scheduled an appointment for Wednesday, 11/13/2024, between 8-10 AM to fix my car and took time off work to be available. The day before, I received an email reminding me to be ready and that I’d get texts when my mechanic was on the way. But on the day, no one showed up, no texts, no updates. My account still showed Malik scheduled to come. When I called customer service, after a long hold, I was told they knew no one would be coming but left the appointment as-is because they hadn’t spoken to me directly when they called on 11/11. So they just left it on the calendar, knowing no one would show, and didn’t bother to notify me. Ironically, right after I called to cancel, I immediately got a text confirming my cancellation—so their system could text me when it suited them. I’ll never use this service again.

I used this company bc I was in a bind and my car wouldn’t start. IT’S A SCAM !!!They come out, put bad parts on your vehicle, and then charge you again when they have have to come back and replace the part, even though it’s under their 1yr warranty. The last mechanic they sent out told me the mechanics but the cheapest parts from ANYWHERE and throw it in your car. Now I have to go pay a professional mechanic to do it again, the right way, with a brand new part.