WP ZoneReviews of wpzone.co

I originally purchased the Ultimate Divi Bundle when the company was still Aspen Grove Studios. During their transition to Divi Space, my purchase was somehow 'lost' in their system. When I first encountered this issue in 2020, I did not receive any responses to my inquiries, likely due to the pandemic causing disruptions. However, I am pleased to report that WP Zone, the current operator, was highly responsive when I contacted them again this month. Their customer support team provided excellent service, quickly resolving the issues with my purchase. While good products form the foundation of a strong company, great customer service retains loyal customers. Despite the earlier problems, WP Zone turned things around with their attentive support. I now happily recommend them for both their quality offerings and dedication to customer satisfaction.

Dodgy customer service takes weeks to respond. DO NOT PURCHASE FROM THIS COMPANY. No notification the plug-in will auto-renew a ridiculous amount, no recourse, no help and a bad product there's no use for. I emailed within an hour of the subscription being renewed, explaining my financial hardship and it took 20 days for a copy and paste refusal. This is not how you conduct business! You want happy customers, not customers that don't want to be customers.

Since AspenGrove and DiviSpace were acquired by wpzone.co, they've modified the "helper" app to supposedly streamline the installation and maintenance of their various plug-ins and themes. I've been trying for days to get it to install a plug-in, any plug-in. I've repeatedly contacted customer support, because I keep getting a very specific error. It takes them days to return an email; support tickets are not stored on their website, and there's no easy way to follow up or add notes to a ticket except in email. They wanted my admin credentials to try to duplicate the error, and they have a function in the contact form that lets you add a temp user to the wp installation. My credentials simply don't work; they claim their test credentials do. I have a LIFETIME subscription, and their "helper" app does nothing to bolster my confidence that they actually know what they're doing. It worked when they were DiviSpace / AspenGrove. Installing plug-ins via the traditional method does work. One plug-in, DiviSwitch, requires an API user name and key, and nowhere in their documentation on this plug-in do they mention that. I get another error when installing that plug-in. Bottom line: customer service is very slow, and documentation is spotty.

The company refused to refund me for an annual subscription payment, which is very unpleasant, and I feel we have been scammed. I will never buy anything from them, and I will make sure that none of our clients, customers, or partners do the same. Extremely unpleasant.

Never used their service. I completely forgot about the subscription. (they didn't send reminder, guess why.) when I have realized my mistake few hours late. They refused to refund even when they knew I never used their service. This feels very dishonest and sketchy. Good people wouldn't act like this.

Quick response and easy to work with!

Great support from WP Zone, plus their Divi plugins are so useful and reliable. Particularly useful right now is the Gravity Forms design plugin and how it works with Divi - saves me soooo much time.

Update: It's very unfortunate the way this company handled their interaction with me. I have asked repeatedly for the last 2 weeks for help, it's taken 3-4 days per response, which were very minimal - a manager stepped in once, to notify me after a week that the person taking care of my case fell under a medical emergency, but this is still unacceptable that my case was not handed off to someone else to be taken care of. I've struggled with this business now for 2 weeks, and the manager has become very hostile, angry at my "impatience". I got an immediate response as soon as I posted this review, which shows me they were either intentionally avoiding me as a customer case or just negligent. I get the feeling they were just pushing me to ask for the refund instead of offering help - so, I finally gave up and just asked for the refund. I don't recommend doing business with these, very poor customer support and the one plugin I bought did not work. ____________________________________________ I purchased a plugin from this company, but it doesn't not work - and they have not offered any support. It takes 5-6 days for a response, and their attitude is unhelpful.