They are a scam and cannot be trusted…
They are a scam and cannot be trusted with passwords. The good reviews on sites are from their employees. For example, below "Roy Jones" who is the manager.
By Amber
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
5 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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WP Official Support (wpofficialsupport.com) has 5 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
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They are a scam and cannot be trusted with passwords. The good reviews on sites are from their employees. For example, below "Roy Jones" who is the manager.
By Amber
Their address listed on their website is a "mini storage warehouse" which makes "No sense", they were unable to provide any support when I called them and had very poor knowledge and understanding of WordPress. WP Official also tried guiding us wrong, support person told us that our website was hacked but it was just an out-dated plugin due to which our website was not working (We got to know this later from our hosting company), We felt really cheated!
By Michael W.