WOW!Reviews of wowway.com

Quit hanging the phone up on people!!! You can’t speak English or with a dialect that people can’t understand and so you hang up? Not ok as I see by the reviews. You guys need help but can start by telling those idiots to quit hanging up on people.

I received a message congratulating me that WOW internet has finally arrived in my area! But when I called the number provided, the operator told me that there is no WOW internet service in my area and started offering T-mobile or AT&T internet service!!!! Is everything okay with them?

Absolutely beautiful luggage. Had a little hiccup with delivery but Brody in customer service took care of it. He followed up to make sure I got my luggage . That is excellent customer service! Thank you!

I had a crew at my property installing a new fence and they accidentally cut through the Wowway cable that runs to my house. It was already after 4:00 pm when I called Wow, and James from Wowway sent a technician first thing the next morning. The technician (A Gaines) was here by 8:00 am and ran a completely new cable. I thought they could just splice the old cable, but he informed me that they do not splice cable. The new cable is double shielded unlike the old, single shielded cable, so it should hold up better and prevent interference better. Within about 30 minutes after his arrival, he had the new cable strung and connected and my internet and streaming were back up and running. The very next day at about 8:00 am, the Wowway guy who buries the cable was outside my house, and in no time, he had the new cable buried, run under my sidewalk, and connected again. I had minimal down time. Both technicians were prompt, courteous, and efficient. Great job, Wowway. I sincerely appreciate the quick response, and I highly recommend your service.

Look at your REVIEWS on here!! - Wow! You suck as a business!! 83% say you don't even deserve ONE Star. I have never had a internet provider in past 25 years that was as unreliable as this Wow! Crap!! Your customer service agents are ill-manered. They try to talk over everything you have to say until you have to start yelling. They are probably doing it on purpose and get their entertainment from it. Sick people.

I called WOW! Business customer support because our internet was down. The tech representative’s tone came across as rude and impatient. Once my contract ends, I plan to switch to a different provider.

I kept being billed for "Unreturned Equipment" after I followed all their instructions of retuning their equipment via the box they sent using Fedex (which they also instructed). I have been using WOW internet since 2016 (9 years). They have no customer loyalty or appreciation.

Awful internet provider, probably the worst one I ever had. It's constantly going out, and when they make mistakes with your auto-pay, they charge you double to reconnect your service (for their mistake!) Choose anyone else except them!!!