Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
522 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wowpetsmart is listed under Children's Entertainment.
Wowpetsmart (wowpetsmart.com) has 522 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
Showing 510 reviews with 1 star · Clear filters
If I could give lower than 1 I would. Saw an add for indestructible and replacement for free. Bought 4 toys. They lasted 5 minutes with our mixed breed medium size dog and mini yorkie. Have tried to call and number is busy. They won’t respond to an email either. Waste of money!
By Veronica D.
If I could give this no stars I would. Indestructible dog toys are easily destroyed within a matter of seconds Wowpetsmart will not replace without you paying £8 shipping to replace an £11 toy OR you can spend another £30 on their cheap crap and they'll send you a replacement for your destructible dog toy for free AVOID AVOID AVOID
By Consumer
Ad incorrectly states the durability. I think they meant to say easily destructible. 5 minutes tops for my moderate chewer. Took 6 weeks to arrive. No customer service. As others have said, junk!
By Jeff S.
I bought 2 for my husky and they lasted 2 seconds. Never again ! They are horrible and don't last at all.
By Sue K.
This company is a total scam. Got two for my shepards and both were destroyed in 5 mins. Tried to email and no response and can’t get through on phone. They need to be reported.
By Danea G.
Ordered two toys. My dog had one for about a half hour and its destroyed.. they won't reply to me. They are trash..
By Kathleen
AVOID Wish I would have read the previous reviews. My boxer ripped within 10 minutes and company did not even acknowledge my first email of the shipment being late. Let’s see if they reply to the next mail. AVOID
By Daryl
Bought 2 x ‘Durachew - Designed for strong chewers’ dog toys. It was £28 for the 2. Took quite a while to arrive and when they did my dogs shredded them in less than 20 seconds. They are nothing more than a £1 soft plush toy that you can buy anywhere. They advertise that they will replace any toy, so I contacted them (same day the toys arrived) and they offered to send me direct replacements but I have to pay £8 delivery……. I don’t want a replacement obviously!! They are total junk and not as advertised, described and definitely not fit for purpose. Stay away from this company, definitely a scam! Also it says delivered by Evri but the tracking number supplied doesn’t work on Evri website as their tracking numbers are 16 digits long and mine was 12, to be honest I’m surprised anything showed up!
By Amy L.
