WorthpointReviews of worthpoint.com

5 Concourse Pkwy, Atlanta, Georgia

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The Fair Hearing score

2.8/ 5

Poor

409 reviews

Worthpoint2.8Poor

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About Worthpoint

WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?

Worthpoint (worthpoint.com) has 409 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.

Also known as: worthpoint.com
Website: worthpoint.com
Category: Professional Organizations
Location: Atlanta, Georgia
Listed on The Fair Hearing: 2026

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Mar 27, 2024

Double billed me for 10 months and…

Double billed me for 10 months and wouldn't refund me the $270 I overpaid. Not a very good database on top of it. STAY AWAY!! Now commenting on their message below. They know they messed and while they have refunded about $70, they still owe me $200. I spoke to them and tried to resolve this on the phone, and they admitted there was a glitch. They said I had to work it out with PayPal they said I had to work it out with Worthpoint. Months ago when I called I had to start a new account because I no longer had access to my old email address. They do not have the ability to change your email and thus if you change your email address or no longer have access to it, you have to start a new account. Convenient though how they still bill the old account - they know exactly what they are doing! They have my phone number and can call me but they would rather to comment on my feedback and do damage control to the public. All they have to do is call me and make me whole and I stop spreading the word about the reality of this bad app. Any above-board company will refund you on a double bill situation.

By Bob C.

Response from Worthpoint· Apr 23, 2024

Hello Robert, We appreciate your feedback, and we are happy to help clear things up. We researched our records and here are our findings: We found there were two accounts associated with your billing information, and we’ll list the dates and details. The subscription associated with [email protected] was created via email to our customer care team on 6/29/23. You were able to get a promotional discount as well. A few months later, this subscription was canceled by another customer care representative call on 3/26/24. While that subscription was set up, we found that another login associated with your information was also in our system under the email address [email protected]. This subscription was created on 5/1/19, and was canceled by the system due to an issue with processing payments on 6/14/23. However we found that another monthly subscription was created by this user via an ios application subscription on 6/23/24. In essence, there were two subscriptions that were created. The one associated with [email protected] was set up per your email request, while the application subscription was set up via the user under the email login [email protected]. We understand that there was some confusion, and have provided multiple refunds. In order to prevent future confusion with your accounts, we have suspended the login associated [email protected]. Please feel free to contact us, if you have any further questions, 877-481-5750, M-F 9am-7pm EDT. Kind Regards, WorthPoint Customer Care Team [email protected]