WorthpointReviews of worthpoint.com

This company states they have a free trial, when in fact you have to pay for that free trial. Then they continue to charge you cc every month unless you formerly cancel via email. When I canceled after the supposed free trial, they sent me an email stating I didn’t have an acct. With that email confirmation from them, I thought the acct was closed and moved on. It wasn’t until I was on my Amex acct that I noticed they have been charging my acct for months!! This is a bait and switch company that scams people. Shame on them!! Their service was not at all helpful. Find another company, not this one!

Great, I'm screwed, I joined also to see the value of a piece of musical memorabilia I had and that's how they draw you in. Maybe they have a team of artists that create drawings to draw you in, I haven't found mind except for their website. Can you imagine what a money maker that would be? Wish I'd have thought of it and I'd recruit great artists to sell stuff at great prices. Good for you Worthpoint! I'm out. If you want to see what your items are worth, go to PBS Antique Road Show, they're honest!

They got back to my email right away and helped fix my problem. Very good customer service.

I had been thinking of getting Worthpoint for awhile to look up prices. I got sick and when I finally get online to use Worthpoint, I find out I need to upgrade my membership to see prices. Very disappointing.. I feel this membership is useless, as I refuse to pay more than the $19.99 Iam already paying. Very expensive for not being able to even see prices.. I immediately canceled my membership the same day it renewed. I would like my $19.99 back, as I will not be using this site again.. I never used it at all to begin with.. I feel this membership is deceitful and I feel they should warn you before they automatically renew and charge you $19.99 for a useless membership. I just read where legislation is trying to make this practice of setting ppl up for automatic renewal illegal.

In Nov 2021, I started a trial for 7 days or 7 lookups that was gonna turn into a monthly membership if I didn't cancel it. I always cancel the auto-renewal straight away after starting a trial because I know how easy it is to forget about it. I can always go back and activate it if I want it. So I cancelled it that day. Cut to May 30th, when I receive an e-mail that the payment for membership couldn't be processed. I thought it was weird since it had been 6 months since the trial and I haven't received any other e-mails from them in the meantime. I thought that it was an error or one of those scams with similar e-mail addresses and ignored it. On June 12th, I get a similar message so I go to my account and see that it is active and cancel it. I had used a debit card that I decided to stop using all together in May, so it didn't have any money on it so I was happy that the payment didn't go through. I get a cancellation confirmation e-mail. On Jun 25th, I receive another e-mail that my payment for the membership was declined. After the 2nd cancellation. Annoying, but since I didn't have any money on that card I didn't pursue the matter. Yesterday I decided to close the debit account I had used and looked throughy my transaction history to see if there were any suspicious activities. I find that I was charged for the membership every month since I started the trial: Nov 2021 to Apr 2022. I look at all the e-mails from Worthpoint and see that I have gotten no reminder about the membership or any monthly invoice until May, when it couldn't be processed. I called Worthpoint custumer service, but they refused to give me a refund because they said the cancellation wasn't really processed until June. I asked why they didn't send any invoices before the problem and they said that they only do it if there are issues. I'm thinking this is because they count on people not checking their transactions. I told them that I obviously thought it was cancelled since I didn't use my membership all these months and ask how is it my fault the cancellation didn't go through in November and how could I have known it didn't? They said there is nothing they can do for me. I wanted to see if this has happened to others and I find a lot of people saying the same thing. I wish I had googled it before I did the trial. They looked like a trustworthy website. I'm really disappointed since I would have gotten a membership when I was ready to start buying and selling art full-time. Reply to Worthpoint Team: I cancelled the subscription the day I made it, to avoid recurring charges. On my screen I saw a message telling me the cancellation was successful, or something like that. How could I have known that I needed to receive a cancellation email? There is nothing saying to expect it. For me, that is all I needed to think of the membership cancelled and not worry about the 7 days passing. I believe there is an error on your page when someone is trying to cancel. I did follow the steps explained in the welcome email. How is it my fault it wasn't canceled and that you are purposely not sending any e-mail regarding a current membership or any invoices? There was no reason to suspect that the cancellation didn't go through. It is obvious I cancelled the membership, even if you say it didn't go through, because I didn't take advantage of it. And the fact that you didn't send any e-mail in which you mentioned said membership during so many months makes it clear that you know there is a problem with the cancellation process and don't want people to notice something was wrong. The person I talked to on the phone said I went to the website 3 times in December and January combined. I went to your website before starting the trial too, all from google searches links. Sometimes it's just so I can see what the original signature of an artist looks like. I didn't use the membership the way it was meant to be used: going to your website and looking up things directly there. And that is because I thought I didn't have a membership! I received the invoices for the past months for the first time when I called in September. It was the first time I saw them and received them. I had asked for proof I had received them each month (so I would know the cancellation didn't go through), but I didn't receive this. You don't want people to know their subscription is ongoing so you can charge them. A refund to that card is of no use for me since it's expired/the account is closed. I cannot access it and this is why I was looking through all the payments made before that could happen. And a refund of 1 month out of the 6 paid is hardly enough anyway. I didn't know I would need proof of cancellation later on, otherwise I would have taken a screenshot or I wouldn't have even started a trial. I expect a full refund, on a card that works, to change my mind about your ethics in this regard.

Worthpoint has been an excellent information source for my reselling business for the past 10+ years. Well worth the monthly fee. Excellent customer service!

Today I signed up for Worthpoint because I wanted to see the price of one item, and then I immediately cancelled my subscription because I had no use of Worthpoint anyway. But then my bank account sent me a notification that I had paid 32.66 dollars, even though I had a free trial and I had only one lookup done. Care to explain this, Worthpoint? I expected to have a free trial, instead a paying for something..

Unfortunately there isn't anything less then one star to pick. I'm disgusted with the unprofessionalism of Worthpoint, more like Worthless. I tried the free trial 6-9-22 and cancelled within two days 6-11-22 via their website under "contact us" . Because their website didn't do anything I couldn't Google out look up on eBay because that's their main resource. A week later 6-17-22 they billed my account $25.99 with no authorization. I emailed them and they responded on 6-27-22 starting they needed my account info. Which I provided. I thought I was dealing with" Customer Care"that they pride themselves on and low and behold... BAM!! they take it upon themselves to steal another $25.99 on from my account on 7-17-22. I was floored. After several emails they responded via email and a call from a very rude representative and refunded me only one of the two unauthorized charges to my account. But if you admit to one charge, why not two? I have emailed them DAILY vs. calling because this way I have a paper trail of how much they don't have "Customer Care" and how unprofessional they are. I informed them I'm a disabled senior on a fixed income and they disregarded me like trash. I will continue on every forum possible and it'll cost then more than $25.99 Do but deal with this company!! Karma is a ....