The best customer service
I had ordered a pair of shorts a while back and the shorts ended up ripping on both sides at rugby practice. Jess from the world rugby shop contacted me and was extremely friendly and understanding. In a matter of minutes, the team have sent me a new pair of shorts. Thank you to everyone at the world rugby shop and due to incredible customer service, everything we buy rugby will be from this place!
By Cody H.
Response from World Rugby Shop· Aug 6, 2025
Thanks so much for the great review, Cody. I’m really glad we were able to get that sorted quickly for you—nothing worse than gear giving out mid-training! We appreciate your support and look forward to keeping you kitted out for whatever’s next. Cheers, Jess World Rugby Shop

