Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
398 reviews
World Rugby ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WorldRugbyShop.com was founded with a simple mission in mind- make it easy for people to get the gear they need to be a part of rugby. That's it. And we are working hard every day so that no matter if you are a player, fan, coach, or referee there is something for you here so you can connect with the game you love.
World Rugby Shop (worldrugbyshop.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
398 approved reviews, newest moderated first
Your customer service was excellent Unfortunately the item purchased is too small and I need to return it I look forward to equally good customer service when dealing with the exchanged item
By Norman
Response from World Rugby Shop· Jun 13, 2018
Thanks for your patience and letting our customer service team help resolve your problem. I have sent a $10 coupon code to the email address with your order. Thanks, David F
Good site for rugby players
By Patrick
My order was processed and shipped very quickly.
By Matt
All items came on time and in perfect condition. I will order more items again!
By Alyssa
Response from World Rugby Shop· Jun 6, 2018
Thanks for your order. I have sent a $10 coupon to the email address with your original order. David F
A good jersey at a fair price.
By Ray
Their customer service frequently sucks
By Daniel
Response from World Rugby Shop· Jun 6, 2018
Sorry to hear you have had bad customer service experience. We have worked over the past 6 months to improve. Thanks for your comment/suggestion. I hope you did not have any issues with your latest order. I have sent a $10 coupon to the email address with your original order. David F
I ordered the 15/17 France home jersey, and it came packaged nicely and fitting well. The Adidas size chart is accurate
By Garrett
Very friendly & helpful, World Rugby Shop goes above & beyond to provide utmost customer service.
By Geoffrey
Response from World Rugby Shop· Jun 6, 2018
Thanks for your patience working with customer service. We try and help customers even when there is an issue with their initial order. I have sent a $10 coupon to the email address with your original order. David F
