Wool & OakReviews of woolandoak.com

I asked about a product that wasn’t yet available in the color i wanted but the team was extremely professional and followed up with me letting me know when it would be. The kind of customer service you always wish for.

Just love the Hobo Tote!!! I love that it doesn’t feel too big, but still fits a 16” laptop! It’s beautifully made and very stylish!!

Even though my order was delayed beyond the original estimated timeframe, the customer service was outstanding. I had the pleasure of working with Zander, who kept me updated throughout the entire process. He made sure I never felt forgotten and even offered alternative options to help speed up my order if I wanted to. Since my item was a preorder, I knew there could be a wait, and in the end, it was absolutely worth it. The quality exceeded my expectations, and I'm completely obsessed with my bag! It's beautifully made, exactly what I hoped for, especially for someone like me who takes public transportation from and to work. I'm so happy I was patient. I have received many compliments from my colleagues that some have asked me where I got it! Great customer service and an amazing product made this a wonderful experience. I would definitely order from Wool & Oak again.

Wool and Oak was wonderful to work with and very helpful. The quality and ingenuity of the product speak for themselves.

I highly recommend this company without reservation. I have purchased multiple items from Wool & Oak and every interaction has been wonderful. My last purchase the large hobo bag was delayed due to shipping issues and customer service kept me informed at every point. Once delivered, I had a question about the handle and customer service responded several times to make sure my concern was handled. Very rare to get such great service from a company today. If you are considering to buy an item from them, don’t hesitate, the quality is 1st class and you will have no regrets.

The duffle suitcase is amazing. My zipper, however, burst open during my first trip, causing me to travel with a bag that wouldn't close. I feel this was a fluke because I can tell the quality of this product is clearly top notch, and these things sometimes happen. I was able to return the product and customer service was impeccable, sending me a new duffle suitcase within days. I'd buy from them again.

I pre-ordered the bag and it did take a long time to arrive, but it was 100% worth the wait. The bag is extremely functional for work and after work activities. It is also really high-quality. I would definitely recommend this bag!!

I’m only writing here because they have filters in place on their website that don’t even allow for a shred of negativity to be posted. I gave the product 4 stars despite a notch literally breaking and having terrible customer service, but it never saw the light of day because I made a reference to their customer service. I took the time to take pictures and videos so people could see what it looked like in reality, but this brand would rather their consumers go in blind.