Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
3,179 reviews
WoofzSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
3,179 approved reviews, newest moderated first
Lätt och enkel att följa instruktioner och bra app
By Suzanne
Response from Woofz· Jul 31, 2026
Hej Suzanne, vi älskar att se hundägare som är så engagerade i att förstå sina husdjur bättre. 🐶💛 Om det finns något vi kan göra för att göra dina sessioner ännu bättre, låt oss bara veta på [email protected].
This has been one of the most frustrating subscription experiences I’ve ever had. I signed up because your advertising mentioned a free trial and a money-back guarantee if I wasn’t happy. Unfortunately, that has not been my experience at all. First, the training plan completely ignored the information I provided. I explained that my dog, Daisy, already knew many basic commands, yet the app started from “Day 1” as if I had just brought home an 8-week-old puppy. It was repetitive, boring and not personalised. Second, the billing has been unacceptable. Even after cancelling and contacting support several times, your system kept trying to charge my card for different amounts (US$39, US$35, US$23…). Every time I thought the issue was resolved, another payment attempt appeared. I no longer trust your billing system. Instead of feeling supported, I felt like I had to constantly monitor my bank account to make sure I wasn’t charged again. I would never recommend a service where cancelling a subscription turns into this much stress. Very disappointed
By Ella
Response from Woofz· Jul 31, 2026
Hello Ella! We are very sorry about this unpleasant situation; we understand that unexpected charges can be concerning. We would like to clarify that all transactions are processed via secure payment systems and only occur after authorization at the time of purchase. Our team is always ready to check any charges or answer questions regarding your subscription. Please contact our support team at [email protected] so we can review your account and help resolve the issue. We appreciate your feedback and apologize for the inconvenience 💛
I’ve only just started training with Woofz with my 10 week old Newfoundland ! I’m finding it easy to use, however, instead of using the word “yes” , I have decided to use the word “good” ! Being in Australia, I personally think that it works better with Aussie lingo. I don’t suppose it matters what word you use , provided it’s positive !
By Danni H.
Response from Woofz· Jul 30, 2026
Hi Danni, thanks for the rating! We’re glad you’re enjoying Woofz, but it feels like we might be missing a little something to make it perfect for you. If you have a moment to share what would make it a "5-star" experience in your eyes, we’d love to hear it at [email protected].
Good app for puppies and young dogs
By Marjorie D.
Response from Woofz· Jul 30, 2026
Hi Marjorie, we love seeing pup parents who are so dedicated to understanding their pets better. 🐶💛 If there’s anything we can do to make your sessions even better, just let us know at [email protected].
Buyer Beware I have tried several times to cancel but all they send me in response to my cancellation emails is a message saying we got your message and our team is on it and will get back to you and they never do and they continue to charge your card. The app is very user friendly but it moves way slower than the average dog learns. There is no help or support as they promise. No one responds to your emails.
By Nikki D.
Response from Woofz· Jul 30, 2026
Hello Nikki, Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. We checked our records and can see that our team has replied to your emails. If our replies haven't reached you, please take a look in your inbox, including your Spam, Junk, and Promotions folders, as they may have been filtered there. We sincerely apologize for the inconvenience and appreciate your patience. We're here and happy to continue assisting you.
Okay so far.
By David J.
Response from Woofz· Jul 30, 2026
Hi David, thank you for the good rating! We hope you’re having as much fun with the lessons as your pup is. And we're always here if you need a tip or two.
Brilliant, really helps understand dog more easily
By GARY S.
Response from Woofz· Jul 30, 2026
Hi Gary, thank you for the rating! If any questions pop up or any help is needed, feel free to drop a line at [email protected]. Helping out is what the team is here for 💛
How do I know if I'm getting the free version versus the version that I paid for what I'm getting is somewhat of the free version that I received three years ago which was very good by the way now, it looks like a Candyland chart and I complete the tasks and move on.
By Karyn B.
Response from Woofz· Jul 30, 2026
Hi Karyn, thank you for being so open about your experience — we really appreciate the chance to turn things around for you. Just send a quick message to [email protected], and our team will take it from there.
