WoofzReviews of woofz.com

Response from Woofz· Dec 19, 2024

Hello Linda! Thank you for voicing your concerns. We're committed to offering fair value with useful content and tools to strengthen the bond with your dog, and we apologise if our app didn't meet your expectations. For us to handle the issue properly, please contact us at [email protected] with the subject line "Woofz.Review" so we can identify you, resolve the issue you are having with the app, and provide you with a refund. Looking forward to hearing from you.

Response from Woofz· Dec 19, 2024

Hello Ken, Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the frustration and disappointment this situation has caused. We strive to make the auto-renewal policy clear during the sign-up process, and we regret if this wasn’t as transparent as it should have been for you. We deeply understand how upsetting it can be to feel caught off guard by unexpected charges, and we sincerely apologize for any confusion. Our aim is always to provide valuable content that enhances the bond between you and your dog, and we regret that the app didn’t meet your expectations. We’d also like to reassure you that Woofz is a secure platform, supported by trusted payment providers like Stripe and PayPal, so your payments are always handled safely. We’d like to make this right for you. Please reach out to us at [email protected] with the subject line "Woofz Review," and our team will promptly locate your account and work to arrange a refund for you. Your feedback is invaluable, and we’re committed to learning from it to improve our service for all our users.

Response from Woofz· Dec 17, 2024

Hello Carina, thank you for sharing your concerns. We’re truly sorry for any confusion or frustration. The subscription automatically renews after the free trial, as clearly stated on the purchase screen. However, you can cancel anytime directly in the app or in your Woofz Web Profile. Yesterday we responded to your email (please check your spam/junk folder in case it was missed) and issued a full refund for the charge. You should see the funds back in your account within 5-10 business days. If you need further assistance, don’t hesitate to reach out to us!

Response from Woofz· Dec 16, 2024

Ciao Gilda, Grazie per il tuo feedback! Siamo lieti di aver potuto risolvere il problema prontamente. Apprezziamo il tuo suggerimento e lavoreremo per migliorare la chiarezza riguardo ai dettagli dell'abbonamento. Il tuo contributo ci aiuta a crescere!

Response from Woofz· Dec 15, 2024

Bonjour Romuald, Merci de nous avoir contactés, nous serons heureux de clarifier l'abonnement. D'après ce que nous pouvons voir, vous avez acheté une offre d'introduction hebdomadaire pour 6,99 USD, qui se convertit en un abonnement mensuel pour 39,99 USD une fois les 7 jours écoulés et se renouvelle chaque mois jusqu'à ce que vous l'annuliez. Au cas où, une description détaillée des conditions d'abonnement est divulguée sur l'écran d'achat. Vous pouvez en savoir plus sur votre abonnement ou l'annuler à tout moment directement via l'application en accédant à Paramètres du profil > Gérer l'abonnement. Vous pouvez également utiliser ce lien direct : https://account.woofz.com/ pour accéder à votre compte et gérer votre forfait. D'après nos archives, la demande d'annulation a été envoyée après le traitement du paiement de renouvellement. Veuillez noter que toute la facturation est gérée par des processeurs tiers comme Stripe/PayPal qui garantissent qu'aucun paiement de renouvellement ne sera effectué après l'annulation du forfait. Nous avons répondu à votre e-mail et, pour résoudre ce problème, nous avons émis un remboursement pour le paiement le plus récent. Vous devriez voir les fonds revenir sur votre compte dans un délai de 5 à 10 jours ouvrables. En conclusion, je tiens à vous assurer que Woofz est une entreprise légitime avec des milliers de clients satisfaits (et de chiens !) dans le monde entier. Nous sommes publiés sur l'App Store et Google Play Market, où nous sommes contrôlés tous les mois. De plus, notre facturation est gérée par des plateformes tierces comme Stripe et PayPal, qui sont pointilleuses en matière de coopération commerciale. Cela étant dit, nous valorisons notre réputation et ne ferions jamais rien intentionnellement pour compromettre la confiance de nos clients en nous. Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter - nous sommes là pour vous aider.

Response from Woofz· Dec 14, 2024

Obrigado pelo seu feedback maravilhoso, Sandra! Ficamos felizes em saber que a Cristal está aprendendo tantos comandos com apenas 5 meses - que conquista! Também ficamos felizes que tenha achado nossa equipe útil e atenciosa. Se precisar de ajuda, sinta-se à vontade para entrar em contato. Feliz treinamento! 🐾

Response from Woofz· Dec 12, 2024

Hello Megan! Thank you for sharing your feedback! We’re beyond sorry to hear about your experience and appreciate you bringing this to our attention. We want to assure you that we take such concerns very seriously. Please note that we never charge our customers for subscriptions that were canceled at least 24 hours before the scheduled renewal date. To cancel your subscription promptly, please tap Profile Tab (dog icon on the top left of the main screen) > Settings (cogwheel icon) > Manage Subscription. We’re sorry if there was any confusion regarding the cancellation process. Could you be so kind as to contact us at [email protected] with the subject line "Woofz.Review" so we can locate your account and arrange a refund for you? Thank you for giving us the chance to resolve this issue.

Response from Woofz· Dec 12, 2024

¡Hola Valentina! ¡Muchas gracias por tu reseña de 5 estrellas! Nos alegra saber que nuestro equipo pudo ayudarte rápidamente y solucionar el problema. Valoramos mucho tu confianza y estamos aquí para cualquier cosa que necesites. ¡Gracias por elegir Woofz!