Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
3,179 reviews
WoofzSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Let’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
3,179 approved reviews, newest moderated first
It is presented in a way I can easily follow and is working well
By Richard
Response from Woofz· Jun 25, 2025
Hello Richard! Thank you, your feedback is precious to us! If you ever need help, don't hesitate to contact us directly at [email protected]. We're always there to help.
I like this app and how simple to follow it is. The step-by-step levels make it so easy to train my pups.
By Christine F.
Response from Woofz· Jun 25, 2025
Hello Christine, Thank you so much for the positive feedback! It's great to hear that our hard work is paying off! 🌻
Thought that I had signed up for a one week, or maybe one month trial or $12. Then I found out after a few months I was being charged $39.99 a month. I emailed their customer support and received an automated message back. It said according to the terms of the contract, or whatever, subscriptions weren’t refundable. Maybe I missed that email, but I emailed again in September 2024. I got the same response and must have missed the same one. My son was in the hospital at that time. So I’ve now paid well over $400 for nothing. Yes, part of that was my fault for not having the time and energy to chase them up. But it started with them, charging me for a subscription that I did not sign up.
By Kathleen N.
Response from Woofz· Jun 25, 2025
Hello Kathleen, We are truly sorry to hear about your experience, and we understand your frustration. We always strive for transparency in our subscription process, and it's disappointing to hear that you didn’t receive the clarity you were expecting. We sincerely apologize for any confusion or inconvenience caused. We are committed to helping resolve this matter, so please check your email inbox, since we've already contacted you and initiated refunds. Feel free to reach out if there are any other questions for us 🙌
Clear straightforward instructions
By Donald J.
Response from Woofz· Jun 24, 2025
Hello Donald, Thanks a bunch for taking the time to rate Woofz! If you've got any questions or need a hand with anything, feel free to shoot us an email directly at [email protected]. Cheers! ☀️
Excellent so far
By Alex L.
Response from Woofz· Jun 24, 2025
Hello Alex! Thanks for rating Woofz. We understand that you might be at the beginning of your experience and we hope that our app will be a great decision for you and your pet! If any questions occur when using Woofz, please contact us at [email protected]. We're always here to help!
Would give ZERO stars if possible. I have been trying to cancel my membership for weeks and I cannot get anyone to respond to me. THIS FEELS LIKE A SCAM. I cannot access my account through Apple (even though I signed up via instagram) and I cannot log into my account ( it says account not found!) so I can’t use the service AND I can’t cancel it! I NEED HELP. Going to have to cancel my bank cards and put fraud alert before more charges occur.
By Laverne H.
Response from Woofz· Jun 24, 2025
Hello Laverne, We’re truly sorry to hear about the difficulties you've experienced. We understand how frustrating it can be when communication feels lacking, especially when you need assistance. We apologize for any delays or lack of response you've encountered. Please feel free to reach out again with the subject "Woofz.Review," and we will prioritize your issue to ensure it’s resolved promptly. Thank you for bringing this to our attention, and we’re committed to improving the experience moving forward.
I have always been the family member that has had the privilege to train our family pets. This had made my job so much easier. Thank you so much and I know that I will not miss anything.
By Tina S.
Response from Woofz· Jun 24, 2025
Hello Tina, That's wonderful to hear! It sounds like you’ve always been the go-to person for training in your family, and we're so glad that Woofz has made your job even easier. It's great to know you feel confident and supported in your training journey. Keep up the amazing work with your pets! 😊🐾
I wish I could give minus 5 stars! I thought I had signed up for either a free or £7 trial (can't quite remember) back in January, only to find out today that this company has been taking £31.59 out of my account every month since January this year. Without ANY communication AT ALL regarding the "subscription" or about the services I had "subscribed" to. I'm beyond furious. I've contacted the company requesting a refund, and have asked my credit card provider to look into whether this constitutes fraud. Update: Regarding the refund mentioned in the reply from Woofz, it was for one month, not six, meaning they still have over £150 of my money. Their purchase page is very misleading, so much so I can only think it's deliberate. My credit card company are looking into it. Look for a more ethical dog training company woukd be my advice
By Linda M.
Response from Woofz· Jun 24, 2025
Hello Linda, We're sorry to hear that the subscription renewal was unexpected for you. Please note that we always provide a clear warning about the subscription renewal on the purchase screen (be it a Premium or a free trial). Our support team has recently contacted you and initiated a refund as well as provided personalized guidance regarding your situation. Please check your inbox!
