Wood Panel Wall USAReviews of woodpanelwalls.com

Delivery was late and panels damaged. 0 contact or help from them, I'm seeing similar reviews across the Web now too. Please can you refund my $2,000!!!

I usually dont spend time writing reviews, but for this company, I need to spread the news. Avoid doing business with this company at all cost. I returned the wall panels back to them in January of this year with my own shipping cost, because some of the wall panels were broken, now it's May, 5 months later they refused to refund my money back. I filed a dispute with my credit card. The rep told me that there is a customer who also filed a dispute worth of $2k against this company. If we keep filing more disputes against this company, their bank will soon stop doing business with this company.

Cannot get hold of them to discuss my order, long waits and little information

Excellent Product/Beautiful Panels. Our panels arrived with some minor damage to the boxes, but the panels are beautiful and in excellent condition. Delivery was delayed past the initial date by about 3 weeks, but everyone we ordered wood products from is having delays, so we understood. We did email them to keep up, as no tracking number was sent, and they arrived about 11 days after they said they were sent. We alerted our building supervisor to treat them with care, which we advise, and two people to carry, as they are very flexible, which carries inherent risk of breakage. Our tracking number did not work in the link they sent (we couldn't find them, as our dock supervisor had set them off in a locked office to protect them). We do strongly recommend Wood Panel Walls USA, as they make a beautiful product. Just order in advance of your needs, know there are real issues with finding good wood right now, and keep in touch periodically. We found email to be most effective, and they were responsive, even when we could not find our shipment that they had delivered as promised. We would definitely purchase from them again!

I've yet to receive goods and no sure if shipped or not. No help on phone

I ordered 39 panels from this company in November. A few weeks later they told me there would be a delay, which was disappointing but no big deal. After almost 2 months of waiting and several emails (with wrong tracking numbers, calling me by other people's names, etc.) the product finally arrived, but they were packaged and shipped poorly with many boxes damaged in the shipping process. When I opened the boxes to examine the product for damage, I found that the panels they shipped matched neither the samples they had sent me previously nor the claimed dimensions on their website. What I paid for: panels that were 21mm thick, with a rigid felt backer. What I received: panels that were less than 15mm thick, with a flimsy felt backer. The customer service told me to mail back 39 10 foot long boxes to receive a refund. Shipping on that would require arranging some kind of freight delivery, at my own expense, which is of course absurd. Do not buy anything from these people -- they appear to be using samples of a different product than they are actually selling.

Avoid!!! My order arrived with 4 out of 5 panels broken and they helped at all!

Placed an order 6 weeks ago and nothing has arrived, we've tried to call 100's of times with no one answering too. Also the address listed on the site is just a residential one!