Woodforest National BankReviews of woodforest.com

Without any warning, they deactivated my checking account and levied several fees against it, draining it to zero. When I confronted them about it, the manager refused to refund my money.

I had my purse stolen with a bank statement in my purse ,and so someone the very same day made online purchases. I went to the branch where I live and explained what had happened .The employee said they couldn't do anything for me because the charges were still pending....ok ! I was given a new debit card for which 15 dollars was taken out of my already negative account. Today I wake up to more online purchases made with my bank account. I spoke to the branch manager who told me that the overdraft option was taken off ...So Why was someone allowed to continue to make purchase with my account that was already overdrawn ??? Do NOT bank with Woodforrest !!!!

Horrible bank! Go somewhere else! Terrible customer service and they allow multiple unauthorized transactions to be taken from your account and then their "investigation" takes weeks, if not months to come to the final conclusion that they will not reimburse you the money they allowed to be stolen from your account. Bank with anyone else. Save yourself the headache.

I opened a checking account early May 2022 with a deposit transfer from another bank. Checks were ordered at the time of opening and by mid June I still had not received the checks. So I stopped in to the branch to find out why. The lady researched and couldn't figure out the reason, so she re-ordered. On July 5 the bank sent me a notice stating they're closing my account. No explanation given. An account barely two months old. I called and asked if they can transfer my funds back to my original bank. No. I have to go into the branch and sign. I go in a few days later, and the teller discovered the account was already closed and was told the check was mailed July 23. August 3, still no check, I checked on the check's whereabouts. I was given a USPS tracking number that showed 'In transit'. Hmm!! All I want is my money back, in my hand ASAP. I would never ever do business with Woodforest Bank again nor would I ever recommend them to anyone.

I've been doing business with this bank - same branch - for 12 years, and things have really gone downhill. There have been more than half a dozen branch managers (they usually stay about 18 months), and even tellers who've been there for years are displaying an "I don't give a damn" attitude to their customers. The local branch is no longer opening on time, they're not answering the phones and their new stock phrase is "do that yourself online." They simply don't care anymore. I am currently looking for a new bank. UPDATE: 6 November 2024, 3 years later. I did, in fact, find another bank, and transferred most of my savings over to them. But I kept my checking account and a small savings balance with Woodforest - mostly because I remember how good the bank was 15 years ago when I opened these accounts, and I was hoping things would improve. No such luck. Things are actually getting worse - and I didn't think that was possible. My debit card gets frozen three or four times a year because Woodforest's idiotic algorithms don't like certain transactions: a $12 online purchase because I made it on New Year's Day, a charitable donation to an organization in New Zealand that I donate to regularly (and yes, they freeze my card every time), a small purchase from a company in Canada, a purchase from eBay because it was $1 (I still don't know why that was so annoying to them), and that's just the last 12 months. It's almost as if they're trying to drive me away... I am now beginning the process of closing out my remaining accounts and transferring them over to my new bank. As I reread my previous review, I can see I should have done this three years ago.

8779687962 is the Worst. If you have a question and wants to DISPUTE something they will AUTOMATICALLY CUT YOUR CARD OFF and not tell the CUSTOMER til your paying for somthg. WHO ASKED THEM TO DO THIS & WHY? Its like their looking for WAYS, TO CHARGE THE CUSTOMERS FOR A NEW CARD PLUS THE HELL OF US, contacting ALL out AUTO PAY and ONLINE apps to change the Credit CARD. Not OKAY AT ALL. If it wasn't for the wonderful CS guys inside walmart of our WF banks on 64w, We would leave this bank. New cards is a lot of work changing. Freeze the card, don't STOP the card and make sure its okay b4 doing over a $9.56 dispute. Sickrns me with all this xtra stress.

Never do business with this banks merchant services. I purchased a POS System for over $1k from Woodforest Bank and ot was defective now they don't want to refund me for a defective piece of merchandise. They keep trying to charge my account when I canceled the services. A guy named Bryce was acting as if he was going to help me but it seems like he's giving the run around. I'm trying to reach a manager but it seems impossible. I'm livid!

Years ago I had Woodforest Bank it was the best bank oh my five kids and their boyfriends and girlfriends and husbands and wives came to Woodforest Bank my friends the people I worked with all of them came it was the best bank! THATS WHERE IT ENDS PPL…. I left the bank and came back a few years later the young girl that signed me up treated me like to her mother her whole life but couldn’t she was hateful she was rude she was disrespectful it was almost like she was trying to win the number one place for being the meanest and rudest customer service lady at Woodforest Bank !!!!! My daughter has the same name as me so the taxes took $286 out of my account instead of my daughter account and windy internal revenue system says you don’t owe money people you know you don’t owe it they said that it was another person with the same name and address I told him right then I know exactly what happened!!!! Well of course nothing was done years later this is where it starts I come back to Woodforest the mean girl I say do I get the silver account and she says so hateful it depends on if you owe us money or not and I said well if anything you guys owe me money because of the taxes thing it turns out that somehow I owe $31 that’s not even true because when I close my account they gave me money back she was so rude and treated me like somebody who had let their bank account go so it was rude from then on they messed up my card when they sent it to me first they didn’t give me one then they wanted to charge me for it every time I went in and every time I called it was the same thing just rude rude acting like I’m disturbing them never can help me with anything I ask I always end up losing like the money or not having a silver account AS IVE FINALLY MADE IT TO THAT AGE!!! I have to wait a year!!! I just got off the phone with them they needed to fix my Apple Pay I’m on the side of the road about not to run out of gas and they want my debit card number? if I had my debit card number I wouldn’t be on the side of the road!then they wanted to know which bank I opened it at and there’s two different ones I opened it at so I told her if it wasn’t the one it was the other she wouldn’t let me do it so I asked to speak to a supervisor and the supervisor said if I don’t have my card with me I can’t do it!!! if I had my card with me I wouldn’t be on the side of the road🙄 so the supervisor had said some thing that wasn’t true so I finally called back and this lady when she said it wasn’t the one in Fredericksburg I said is it the one in Charlottesville? and she said yes! now the other lady wouldn’t let me do that so are these people going to be consistent?? in their supervisors don’t know ??? as much as the people that you’re on the phone with 🙄and they just get rude or there was such a language barrier there I couldn’t understand her she couldn’t understand me but I guarantee you this when I hung up she understood those words !!!!🤬😳 So this last lady I got off the phone with WAS GREAT!!!! I was getting ready to call and cancel my account go in there or everything!!!! IMA leave it for a little longer😳 I don’t know ?but I have never put a review or a bad review or anything like that but this is just too much!!!!🤬 this bank is too much😡 I told them “you guys have enough customers that if I’ll leave it doesn’t matter to you guys “even though it should but I see from these reviews !!!!there’s more than one customer that’s not happy with this dumb BANK🙄