Great service fast shipping
Fast shipping save lots of money
By Stephanie L.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Poor
11 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Wood Fireplaces Store, we take pride in providing our customers with exceptional quality products and unparalleled customer service. We believe that a fireplace is more than just a source of warmth - it's a centerpiece of your home that should reflect your unique style and personality. That's why we offer a diverse range of wood fireplaces, wood stoves, and pellet stoves, each crafted with the highest standards of quality and design.But don't just take our word for it. Our Trustpilot reviews reflect the genuine experiences of our satisfied customers. Whether you're looking for a traditional wood-burning stove or a modern gas fireplace, our knowledgeable team is here to guide you through the selection process and provide expert advice. From product selection to installation, we are committed to ensuring that your experience with us is hassle-free and enjoyable.We understand that purchasing a fireplace is a significant investment, which is why we strive to provide exceptional value for your money. Our products are competitively priced without compromising on quality, and we offer flexible financing options to help make your dream fireplace a reality.But don't just take our word for it - our reviews speak for themselves. From homeowners to contractors, we have earned the trust and loyalty of countless customers who rely on us for their heating solutions. We invite you to read our Trustpilot reviews and experience the Wood Fireplaces Store difference for yourself.
Wood Fireplaces LLC (woodfireplaces.com) has 11 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
11 approved reviews, newest moderated first
Fast shipping save lots of money
By Stephanie L.
The sales rep. that we had was very helpfull polite. She took her time and when I asked a question about the stove we purchased she answered it.
By John T.
I would say it was a good experience but have been waiting 5 days so far for technical staff to call back and tell me why fireplace is blowing fuses when heat is turned on….I guess $2400 wasn’t enough to spend
By Nancy
Response from Wood Fireplaces LLC· Jul 27, 2023
Apologies for any inconvenience caused. To ensure efficient technical support, we advise reaching out to the manufacturers in this case napoleon directly at 1-866-820-8686, as they are the qualified experts in this field. However, should you encounter any other issues, feel free to contact our customer support team for assistance.