Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
308 reviews
WoodencrewSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We produce high-quality products for travel, health, sport, and safety.
Woodencrew (woodencrew.store) has 308 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 13 reviews with 1 star · Clear filters
I ordered a seat cushion on March 26th. I got notified that there is a delivery error. But when I called the number, I was told my name doesn't match the tracking number and to call the company. But the number to call doesn't work. I sent a message, but havent heard back yet. Not sure what my next steps are.
By LaWanda J.
Purchased my item on the 12th May and it's still not here .
By Kevin O.
Response from Woodencrew· Jun 3, 2026
Hello. Most of our orders arrive within a 1 week, but sometimes delays may happening. As I can see your package were delivered on 29 May. Please let us know if everything ok. I will appreciate if you can update your review here. Thank you Have a nice day
I was not happy wirh the product ans asked to return it. No problem just send it to out fulfillment center in the UKRAINE. I am sure it would costs more than the $45 I spent on that sir bag to send to a war zone and the refund is contingent on it arriving in the Ukraine I was definitely fleeced
By Christeen H.
Response from Woodencrew· Apr 15, 2026
Hi there, I know the idea of shipping a package to a country experiencing ongoing hostilities sounds concerning. However, I have lived here for the last four years, and I can assure you that international postal and delivery services are operating normally and reliably. We genuinely want to get this sorted out for you. Our support team previously reached out with alternative options to help resolve this issue, and we remain entirely open to working with you to find a mutually beneficial solution. Please reply directly to our latest support email so we can get this resolved for you. Best Regards
I am really annoyed that the shipment is from China which is not mentioned on the website. The shipment takes forever and there was no delivery date provided while submitting an order. it’s likely not be here before our travel 😞 I purchased their travel pillows for 14hrs flight and will end up with no pillows. Also spent £70 and won’t get a refund as we are away for a duration of return period. Super frustrated!
By Magdalena O.
Response from Woodencrew· Apr 10, 2026
We have issued a full refund for your purchase because your shipment did not arrive in time for your travel. This is a rare exception, as 99% of our orders are delivered within a single week. Hello, Unfortunately, global logistics are currently facing unpredictable challenges due to the situation in the East, which caused this specific delay. We’ve processed the refund now so you don’t have to deal with return deadlines while you are away. We hope to have the opportunity to provide you with a much better experience in the future. Thank you
Wishing to avoid Amazon, I opted for a smaller US company. Unfortunately, I did not examine the details carefully enough (it's just an import company bringing product in from China). Even worse, they use a delivery service that lacks good tracking information and the product arrived 3 days after delivery window. The 5-10 day delivery frame (for Express!) was 2 weeks, during which the package sat for 6 days with no updates. The delivery label shows it came from only 45 minutes away after making it through customs (at least 9 days before it arrived at our door). The company's customer support was not helpful and a bit flippant. The product is similar to what we received quickly from Amazon, within the timeframe we needed. Don't know who's been had - me for purchasing from Woodencrew or Woodencrew for using a bad delivery service. Either way, just get your product from a company that knows how to deliver.
By DN in D.
Response from Woodencrew· Jan 6, 2026
Hi there, this is the founder of WoodenCrew. I wanted to reply personally because it genuinely hurts to read a review like this. I have poured all my energy and resources into building this company, so hearing that you feel let down is tough for me. To address your concerns directly: We are indeed a registered US company and trademark, but we utilize multiple warehouses to facilitate worldwide shipping. Regarding the platform choice—I used to sell on Amazon, but their aggressive fees and policies force many sellers to compromise on product quality to stay afloat. I chose to leave that platform specifically so I could invest in better materials. I produce the highest quality gear possible, and my friends and I personally test every product during our own travels to ensure they work perfectly. Regarding the shipping: our timeframe is 5-10 business days (which can fall into the 2-week range), though packages usually arrive in about a week. We always pay for the fastest available shipping lines, but unfortunately, we cannot control tracking update delays once the package is with the carrier. I definitely don't want you to feel "had." I stand by my product, but I also want you to be happy with the service. Please email us at [email protected]—I am ready to offer you compensation or resolve this in whatever way works best for you. Best regards, Roman
Item not as expected. Too tight and too high to fit. When requested returns I was put off by returning it to either China or Ukraine with no guarantee that it would arrive for a refund. Received email saying “ If you’d like to try the smaller version, we can offer it to you with a 65% discount, so you can select the option that suits you best. You’re also welcome to keep the larger pillow as a Christmas gift for someone — many customers do this, and it becomes a very thoughtful and practical present. With the 65% discount on a new pillow, this option becomes a very cost-effective solution for you.” Not impressed and won’t recommend or use this company again!
By Julie C.
Response from Woodencrew· Dec 25, 2025
Hello, Thank you for sharing your feedback. I’m genuinely sorry that this experience left you disappointed, and I’d like to clarify a few important points. 1. Product description and fit Our neck pillow is exactly the same as shown on our website and in our advertising videos. That said, comfort is always individual, and we understand that one size may not suit everyone. This is why we offered you the smaller version (for smaller necks / kids) with a 65% discount on top of the existing 50%, which makes this option unprofitable for us, but our priority was to help you find a version that works for you and leave you satisfied. 2. Returns and compensation Our return policy is clearly stated and publicly available on our website. We understand that returning items internationally is not always convenient, which is exactly why we tried to offer alternative solutions instead of forcing a return. We also offered partial compensation, again making this sale unprofitable for us, purely to reduce your inconvenience and resolve the situation fairly. These solutions were offered in good faith, not to put you off, but to find a reasonable outcome without additional risk or hassle for you. I’m truly sorry that this still didn’t meet your expectations. If you’d like to reconsider one of the proposed solutions or discuss this further, I’m still open to helping within our policy. Kind regards, WoodenCrew Team
Company is uncooperative in providing refund/return details and their website doesn't provide return instructions (other than contact them for details). Highly suspicious behavior ... buyer beware before purchasing.
By UWSP U.
Edit to my review: The package I received came directly from AliExpress — it even had AliExpress shipping stickers on it with the exact same product description. The backpack has no WoodenCrew logo anywhere, despite the seller claiming otherwise. Original review: I ordered a backpack and travel pillows from Woodencrew back in March. The pillows arrived quickly, but the backpack (which I mainly ordered for my trip) was a nightmare. Despite being sold with “free express shipping,” it took over a month to arrive. When it finally came, I discovered that the advertised dimensions were inaccurate. The website claimed it was suitable for Ryanair and other European airlines’ hand luggage requirements, but the backpack is actually too big to qualify. This was really frustrating as I had planned my luggage around it. On top of that, the parcel arrived with AliExpress stickers — the exact same bag can be found there for cheaper. I felt completely misled. Overall, this experience felt like a scam. I would strongly advise against ordering from Woodencrew — save yourself the frustration and buy directly elsewhere.
By Edi
Response from Woodencrew· Aug 28, 2025
Hi Edi, Thank you for sharing your feedback. I want to clarify a few important points. We are not a dropshipping scam — all of our products are original WoodenCrew items. Every pillow and bag comes with our printed WoodenCrew logo, and the photos and videos we use in advertising are of the same products we sell. I’m truly sorry to hear about your frustration with Ryanair. Unfortunately, airlines like Ryanair frequently change their hand luggage policies, and many customers now face additional charges for taking on board bags that were previously allowed as free cabin luggage. This can understandably create confusion and disappointment. Your feedback is valuable to us, and I will share it with our team to see how we can better communicate airline compatibility on our website. Warm regards, Roman Psenicinii
