Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
74 reviews
WoodandHeartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
WoodandHearts is a brand dedicated to creating thoughtfully designed play spaces for children — where movement, creativity, and independence become a natural part of everyday life.We go beyond individual products by helping families and designers create complete, functional play environments — from small play corners to fully equipped playrooms. Every element in our collection is designed to work together, making it easy to build a cohesive and visually harmonious space.Our range includes indoor climbing gyms, wall systems, accessories, and soft play elements that can be combined into custom play zones. These spaces are designed not only to engage children but also to complement modern interiors with clean aesthetics and natural materials. We believe that a well-designed play space should do more than entertain. It should encourage movement, build confidence, and support independent play. Our products are created with versatility in mind, allowing children to explore freely while adapting to their growth over time.Each piece is carefully crafted using high-quality natural materials, with attention to durability, safety, and everyday usability. We focus on creating products that feel as good as they look — reliable, timeless, and made to be part of daily family life.WoodandHearts works with families, interior designers, and businesses worldwide to create smart play spaces that feel natural in any home. Whether it’s a single product or a full playroom setup, we aim to provide solutions that are both practical and inspiring.WoodandHearts is more than just play equipment.It’s a way to transform any space into an environment where children can move, grow, and feel truly at home.
WoodandHearts (woodandhearts.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
74 approved reviews, newest moderated first
The customer servis is amazing and the product is a work of love. We got a wooden kitchen helper stool/table and its made with high quality wood, it’s light but sturdy, looks beautiful and is done so well! We love it, kids use it every day! thank you
By Adela
Response from WoodandHearts· Jul 14, 2026
Thank you so much! We’re thrilled it’s become part of your family’s daily routine.
Bought a baby play gym and later lost a part in a move and had to reach out for a replacement; they were helpful and responsive both times and the product is of excellent, heirloom quality. Highly recommend!!
By Denver M.
Response from WoodandHearts· Jul 14, 2026
Thank you so much! We’re glad we could help and truly appreciate your support.
Really great communication and I received the part I ordered.
By Morgan C.
Response from WoodandHearts· Jul 14, 2026
Thank you! We’re happy we could help and get everything sorted for you.
Updated review 08/14/2026: This company is awesome and they truly stand behind their product! I have never had a company reach out to me first to let me know that there is a warranty to cover any defective part. Our Swedish ladder climbing set it perfect now, and my daughter uses it every single day (not an exaggeration!). We are so happy with our purchase! Original review: I purchased the climbing wall set, and while the Swedish ladder itself is wonderful, the pull up bar came with a sizable nick in the wood. I have to remind my child not to grab near it because I think it’s possible to hurt her hand there since the wood is not smooth.
By Heather Y.
Response from WoodandHearts· Aug 21, 2026
Thank you so much for such a warm update 💛 It truly means a lot to us. We always want our customers to feel supported not only when choosing a product, but also after it arrives. We’re very happy we could make things right and that your daughter can now enjoy her climbing set every day. Thank you for trusting WoodandHearts!
We have ordered twice from WoodandHearts! The website is easy to navigate and delivery is quick. We love the climbing wall and monkey gym for our grandkids. Very sturdy and easy to put together. It's space saving and our grandkids love it! Customer service is fantastic. We had one delivery go to the wrong address and they immediately shipped another piece. We are very satisfied customers!! Great product.
By Robyn B.
Response from WoodandHearts· May 18, 2026
Thank you so much for your support and for choosing us! It means the world to us to hear that your grandkids are enjoying the play equipment and that everything worked out well for your family. We truly appreciate your trust and are always happy to help whenever needed!
Fairly easily install. Needed to buy longer screws because of the older setup of my house. Daughter uses the rock climbing wall to monkey bars like a spider monkey!
By Kevin
Response from WoodandHearts· Apr 20, 2026
Thank you! We’re happy everything worked out for your setup and truly appreciate your flexibility. It’s wonderful to hear how much joy it’s bringing—sounds like lots of active fun.
Love the product! Solid, well designed, quality materials. The four stars is because (not realizing the product was coming from Ukraine when i made the purchase) it took over a month to arrive, and thus did not make it in time for Christmas (tear). Being toddlers, my kids didn't really notice though, and are already loving it
By Nastassia
Response from WoodandHearts· Jan 28, 2026
Thank you so much for taking the time to share your feedback - it truly means a lot to our whole team. We’re really happy to know your little ones are enjoying the set and that our work and care came through. We also appreciate your patience and understanding. We do our best to be transparent about production and delivery, and we’re always grateful when customers meet us with kindness when timing doesn’t go exactly as planned. Most of all, we’re glad the arrival still brought joy and that the playtime started right away - that’s what matters most to us. Thank you again for your support, and we wish your family many happy moments ahead.
To start, they lied about their shipping date. I ordered my stuff November 20th giving it more than a month to get there by Christmas. On December 2nd it still hadn’t shipped out so I emailed. They immediately created a label and said it shipped out that day. A couple days later it still said that the label had been created but not shipped out. I followed up and was told that it definitely shipped out that day and tracking just needs a bit of time to update. Lo and behold, 6 days later it finally actually shipped out. 2 1/2 weeks after ordering. Inevitably I then experienced shipping issues, which are not their fault, but given that there was little time left to allow for shipping issues, the packages did not arrive by Christmas. One of the packages got separated from the others in Poland and therefore had an issue with US customs because it had been separated from its item manifest. FedEx held this box for weeks. When they reached out to the company to get an updated manifest, the company told them no. That there was no way to say which items were in the box so they weren’t going to update customs. Thankfully, fedex finally reached out to me and I had to be the one to fill out a form and send it in. If I hadn’t done that, the box would have been sent back to the company. Along the way I reached out to customer service and got a lot of jolly “Don’t worry! Everything’s been handled!” Messages and none of it was true. They lied about shipment date, and they lied about customs issues being handled. The items themselves were good quality, other than the paint not matching on one of the panels, but that’s a small issue. Customer service is responsive but they’re telling you what you want to hear. I don’t think I’d order from them again.
By AV
Response from WoodandHearts· Jan 28, 2026
Thank you for sharing your experience - we’re truly sorry that it left you feeling disappointed. We’d like to clarify a few important points. Your order was not ignored, and we stayed in close contact with you throughout the entire process. There was a short production-related delay, and we informed you about it promptly. As soon as the shipment entered the international logistics and customs process, all required documents were submitted and completed immediately. However, customs reviews can sometimes take longer than expected, especially during peak holiday periods. During this time, carriers may continue sending automated notifications to customers and, in some cases, request additional forms directly from the recipient. We understand how confusing and stressful this can be, and we’re truly sorry that you had to go through it. Regarding tracking updates: with international shipments, the first visible scan often appears only after the parcel is processed at an EU logistics hub. Until then, tracking activity may appear limited, even though the shipment is already in transit. This can unfortunately create the impression of delays or inactivity. We regret that the delivery timing around the holidays did not meet your expectations. While the order was ultimately delivered, we understand how important clear communication and peace of mind are - especially for gifts. We’re taking this feedback seriously and are working on improving our processes and communication to help prevent similar situations in the future. Thank you for acknowledging the quality of the items themselves, and again, we’re sorry for the frustration caused along the way.
