WonderReviews of wonder.com

No wonder it’s called wonder! I am still wondering where my order is after more than an hour. It said one more minute then showed ghat no one even picked up my order. Also lots of fees for delivery. Order was $14 but with all the fees it was $21! Would not recommend. Also my first time.

I treated myself to a delivery, something I basically never do because so many others I see having terrible experiences and I can go get something from my kitchen. And it was a terrible experience. The driver never even came my way. After an hour I tried calling, They hung it up after two rings. I dug around to find customer service because it wouldn't let me cancel the order. The AI agent said they'd connect me customer service. No one came on, even though it was at least 15 minutes before they were supposed to close. Repeated texts yield nothing. I call the AI agent. They sympathize and say say an agent will reach out when they open at 7. I see a series of texts that look like they are responding to me in time in the morning, though I was sleeping. As a "1-time courtesy" they cancely order, because that isn't allowed after prep has begun. I never got my food. I get a refund and a 10 dollar credit. Maybe I'll try again and go pick it up, since it's 10 minutes from my place,, but these reviews cast that into doubt. Wow. What a disgusting disappointment.

The order was 9 minutes late! One order was missing! The shrimp was overcooked and rubbery! The broccoli was just bad and mushy!

Payment issue after clicking button using $20 promo card while it shows order deducted to 0.. Tried 3 card of my own CC bank cards and no good. All Customer service said was check bank after trying and contacting them for hours!!. I know ITS not my bank you just shut it off on purpose… Thus False Advertisement… . Why dont you honor the cards that Exp 9/30/2026 you handed during sponsered events like they’re advertised?? Very poor practice. I am writing this on my experience and colleagues.

Ordered wings and pizza only wings delivered. Texted with ai who said it would get a human, never got a human. Called the help # got a human after 14 minutes hold. Said he was rendering my pizza and never came back to the phone.

I waited over 1.5 hours. App didnt update status, customer service via phone was useless. Done with this place

I genuinely cannot believe how difficult Wonder made what should have been an incredibly simple $8 credit issue. I received an email from Wonder explicitly stating that $8 in credits had been added to my account. When I tried to use the credit, it wasn’t there, so I contacted customer support. What followed was ridiculous. I was initially dealing with an AI agent, which eventually transferred me to a human. I then had to explain the entire situation again from scratch. I provided the email showing the $8 credit, and the support agent acknowledged the issue and told me they would fix it. Then, despite having just seen the documentation, I was told that the credit was actually $7. I provided additional screenshots showing the $8 promotion, only to be told to wait 48 hours for the system to update. I spent nearly 30 minutes going back and forth with support while literally sitting in a Wonder parking lot. There were also multiple unexplained delays of several minutes between responses. And after all of that, I still didn't have a resolution. To be clear, this isn't about $8. It's about how incredibly poorly this was handled. If Wonder sends a customer an email saying they have $8 in credits, that credit should be available. If there's a technical issue, support should be able to resolve it without making the customer repeatedly prove what Wonder itself already told them. I expected much better from Wonder. An incredibly frustrating experience over something that should have taken two minutes to resolve.

This will be my second time eating at this establishment, the first time I had their pastrami sandwich it was not that good, the meat was kinda dry definitely needed more mustard or at least given packets of mustard on the side, the sandwich itself was not very or as meaty as the picture showed, definitely not worth the price that Wonder charges for that sandwich, I have made much better from scratch. My second time was a much better experience but I actually went into the restaurant to place my order at a kiosk from Kin House, General Tsos Chicken with white rice and an order of Char Siu Spare Ribs, everything was just about perfect the Generals Chicken was crunchy on the outside tender on the inside and the sauce maybe just a bit too sweet but very tasty just about the right amout of spicyness, the broccoli which was fresh and bright green and crunchy, the rice was perfect, the Char Siu Ribs were actually tender and flavorful, no complaints those two items I would order again, also the staff at Wonder was very helpful, friendly, and assisted you as best as they could as they were making orders along with assisting incoming customers, many that had no idea on how to place an order at the kiosk.