Wonder StepsReviews of wonder-steps.com

" Return & Refund Policy We have a 30-day return policy, which means you have 30 days after you buy your item to request a return. " You write : ......... Please know that we do not accept returns if it turns out you do not need the knee brace anymore. .... 1. First ; there is not a word about it in your policy ..... " need the Knee Brace anymore " .... for that you do not accept a refund !!!!!!!!!!!!!!!!!! 2. Secondly ; i need a knee brace but a larger size, what you offered me for plus $ 16, no guarantee of return ... !!!! 3. Third; how do I find out if these bigger knees will fit when your policy says ...: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (unopened). You’ll also need the receipt or proof of purchase. " Your "policy" was written by .. idiot .. is someone very clever !! In conclusion, ... you are the next company in the US market of hyenas, hustlers, and SCAMMERS preying on human misfortune !!!! which is confirmed by the opinions posted on the Net. I am referring the case to my lawyer. See you at Small Claims Court..

I ordered from this company on Jan 4th. I won't receive until the 1-11. My injury to my knee is such that I must buy locally to be mobile at all before an MRI on 1-12. I contacted the company to advise that I will be returning their product unopened & unworn/untouched. They only said they will send REPLACEMENTS for size issue. Their website states they will accept unopened, unworn items. They also stated that "changing your mind is not a reason" to return (!) And they have a TEAM that will decide whether they will refund my purchase. I have never heard anything so unethical from any company- ever. There would be no justification for not refunding my purchase for the return of an unopened package. This is not a company to trust. At all. Do not buy from them. Look at their website regarding returns. "Changing your mind is not a reason, & we don't guarantee a refund" is NOT what is on their website Since when does any company NOT accept unopened items? Since when does a company tell any customer they cannot change their mind? In my instance, I need something to stabilize a knee immediately, & it is up to me to decide about that. At the time I ordered I could not know my knee's condition would change for the worse daily. I would give them a zero if this site allowed. Trust them at your own peril. I'm a careful shopper, I read their website before I ordered. My advice? DON'T! Need more evidence of what this company is really about? Their reply to me tonight via email: Hi Renee, "For any return requests, we have a team who will assess if your item is acceptable or not. We just informed you that if the size is the concern, we offer replacement but not a return. Please also know that we do not accept a return due to a change of mind. We have a 24 hour cancellation policy should you need to cancel your order. Even if you return the package unopened, it is not a guarantee that you can get a refund for it without getting a confirmation that it is acceptable for return." Their Website- Does not say anything remotely like this. If they had, I would not have ordered from them. Read how "friendly and helpful" they will be if you contact them. I've included only one email in their responses to me. There are more, & worse.

This is a terrible company. I also was not able to return the knee brace. I found it was not supportive enough for what I needed it for but they would not let me return it. Their 90 satisfaction guarantee is false. Do not buy anything from this place. Horrible customer service.

This company is so misleading. would not let me return it for any reason.Zero reasons this company should not be allowed to be in business at all.

This company is misleading customers into believing that they offer a 90 day satisfaction guarantee and free returns, when in fact they will not accept returns for a refund. They will only accept a return if the product (under whatever they feel is an acceptable reason) is damaged. And then they still won't refund you, but claim theywill exchange the product. Had I known this, I would never have purchased from them. Now I'm fighting to return their brace which is creating more of a medical condition than I had before purchasing it and a very unreasonable deceitful company refusing to refund stating "they don't guarantee you'll be satisfied"