WjacketReviews of wjacket.com

Bought a jacket but unfortunately it was too small. I requested an exchange but was told I had to return and they would refund me. Waited a week for address to return to and sent off at me expense I might add. Two months later I have still not received the refund. I loved the jacket and would have been more than happy to buy another one in the correct size but the process is just too hard Very very disappointing

I needed a new coat for my trip to Iceland that would look good and be weather resistant. This one jumped out at me since it has everything I need and looks cool.

Jacket arrived without incident. It was sent from the United States. But it did not fit. I corresponded with the company by email and was told I could return it. I paid about $30 to send it to ITALY. About 7 weeks later it came back, marked “Refused” — unopened. Never got a refund. Paid international postage. This is NOT a trustworthy company.

I went with the size chart when ordering. When it arrived, I was so disappointed as it did not fit. The colour and the material look beautiful, but I won't be able to wear it. Given the experience others had with the return, I would not even try, so I will have to sell anywhere else :-(

The jacket was far too big so I had to return it. I think this company is geared up for returns from customers in USA. I found the I instructions for returns very wordy and difficult to follow. I requested clarification and was told to take them to the Post Office and then to choose a courier. At the Post Office the courier is Royal Mail. No choice in UK. The jacket had to be sent to Italy and it cost me £14.75!!!!! Over 20% of the cost of the jacket. I don’t recall seeing anything about this in the T&Cs. I’m now waiting to see how much is refunded and how quickly. I also had to send them a photo of the jacket before they started the returns process. Never done that before. Update- The parcel was refused in Italy and apparently it is on its way back to me. I have emailed wjacket but no reply as yet.

I had the same return problem as others. I was given an address in Derrimut Victoria to send it to. I did so at my expense. When I saw it had been delivered by AustPost I asked where my refund was. Was told that is just a sorting centre and no refund would be coming as I’d sent it to the “wrong” address. DEFINITELY THIS COMPANY IS A SCAM WHEN TRYING TO RETURN PRODUCT. WATCH OUT.

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What a mistake ever looking at this website. I purchased a pink jacket because the sizing chart made me believe it would fit. It arrived, was too small and I started the process to get a refund. I was emailed an address in Italy. I said I would be in Europe and could take it but i was told it had to be returned in 14 days. So i sent it at half the cost of the jacket. then waited 6 weeks, got the jacket returned to me with new postal return charges and no refund. this company will make you change your review by saying the review will be taken down as it breaches something. But really it is just a company that rips of trustworthy people.