WizeBandReviews of wizeband.com

Wiseband has truly amazed me, and their service level of cooperation is really top-notch and i feel compelled to share my experience with them. My recent purchase of a strap did not fit my size of hands and all I wanted was to replace them and instead of making me go through the process of returning, they gave me a store credit to purchase and let me keep the straps for free! The strap is of great quality and amazing products to use. I strongly recommend it to all my Apple friend users and would definitely buy the new design! Thank you Emily for the amazing service.

Really pleased with the service from wizeband. On delivery I found the colour didn't work with my rose gold watch so I requested a return I got a response the same day, a great sustainability approach and store credit actioned the same day, I will definitely order from them again.

I have purchased twice from WizeBand. First time my order got lost so they sent a new one. Then I asked to exchange it for a different color but they wouldn’t not allow it even though “Emily Thompson” said she would be able to help with an exchange. Luckily I ended up getting a refund. This time around I fear my order has again been lost and it’s been 14 days since the tracking has updated and “Emily Thompson” has stopped responding to my email. I need rectification with this as the shipping is out my control. Still no response ***UPDATE*** @WizeBand you replied to me review asking for my Order ID but there’s no way to respond to your reply. ***2nd UPDATE*** @WizeBand you only reply once a comment or review is given. So for those reading this, blast the company first on a review platform if they don’t respond to you, it’s the best way to get a response out of them. It’s like pulling teeth to try to get you guys to respond to me this second time around. It says delivered now but if you don’t remember, the first order was never received. It said it was in my PO Box both times, and it was not there. I went to USPS and they said they don’t have anything. But of course you can easily say I’m lying. For the items to get to me in 2.5 - 3 weeks and both times there has been no movement consistently for over 5 days, would you not think it was lost? As for the replacement you sent to an alternative address the first time, I told you I would have happily returned it to get a different color but you decided to just give me a refund on it, that’s not on me. So do not proceed to make it sound like I got 3 orders from you for free. Your customer service, your untimely responses and presumptive responding to this review says a lot about your company. No worries, you don’t have a customer in me anymore nor will I try a third time. I tried making it work twice and both times have been unsuccessful. Not to mention you guys trying to make it seem like I got 3 things for free. Can’t wait to see what your next response is. - Katherine

The delivery arrived very quickly and the quality is great. Everything looks exactly like the photos. I'm very happy and I will order again.

Little bit expensive but overall cute and pretty.

Great experience. Great product

I recently had the pleasure of experiencing truly exceptional customer service, and I feel compelled to share my experience. All I wanted was to replace my watch strap that it didn’t meet my expectations due to the design and size. Instead of making go thru the process of returning, she refunded my purchase and let me keep the straps for free! Oh I love their ceramic strap btw ;) Thank you Emily for the awesome service given.

I reached out because I had a shipping concern. The response was provided in an outstanding time and my concern was addressed with respect and timeliness. I was very pleased with the items I received. Great quality of service and products. Strongly recommend!