JoyReviews of withjoy.com

Showed up for an out of country wedding after an extremely long overnight flight to find out withjoy didn't book my reservation at the hotel which we paid for 3 months in advance. Hotel is booked up but support is more than happy to now book me at a cheaper hotel further away from everyone else. Don't walk. Run.

BRIDES, DO NOT USE THIS WEBSITE. IT SEEMS VERY MODERN AND USER FRIENDLY... BUT BY THE END I WAS PULLING MY HAIR OUT AND IT DEFINITELY WASN'T WORTH EVEN BEING FREE. I wish I saved the 10 hours and paid an extra $100. YOU WILL WASTE HOUUURRSSSSS TRYING TO FIGURE IT OUT. I CRIED SO MANY TIMES. There are so many dead ends, and SOOOO many unnecessary pages and steps that you have to modify but dont know how to. There are so many bugs that lead you to errors or disabled buttons where you dont know how to fix it. DO NOT GO DOWN THIS RABBIT HOLE.

I purchased an expensive item on the wedding registry for the couple who has used this website for their wedding plans. The credit card was charged but the couple did not get the email confirmation and apparently their address listed on the website is incomplete. There has been absolutely NO RESPONSE to multiple emails and attempts to contact their on-line "support" which seems to be a dead end.

Customer service seems to be extinct with this company. They also have false promises of it being free… ITS NOT FREE! They claim to be free on the website but after you get into it, add all your guests and try to send them something, it wants to charge money. I have no problem with a service being paid (I ended up using a paid one), but BE HONEST. I don’t like the sleazy nature of them saying they are free. Seriously go to their pricing page now and see the big $0, then all the things mentioning that they are free. Why lie? Do you think we wouldn’t find out? I went with say I do in the end, they are paid as well but they are up front about it. Their site is also way easier and their customer service actually exists. But shop around, I’d caution against these sleazy ones with their bait and switch.

It has such promise and appears to be user friendly however it is NOT. I liked the look of With Joy so I went against all advice and chose it for our wedding website. It has the elegant clean look I wanted but when you get into the functioning of it, it will make you crazy. First, I disabled the password function, yet it repeatedly asked my guests for a password. The RSVP was confusing to our guests as was accessing the registry. Forget customer service, you will not find any help there. I emailed then multiple times with no reply or a generic was your question answered. Nope, my question was not. I googled a lot of the issues and then we limped along with it. Now after the event I'm trying to allow my guests to share and view photos. Good luck with that. Guests say our event can't be found using our names, which is true and it says they can easily add a photo by hitting a plus sign nowhere to be found. Do yourself a favor go with any other website.

Horrible, endless nightmare for wedding planning. WithJoy managed to royally screw up my Save the Dates. Their website requires you to use their contact collector, which requires email addresses to use, or gives you the option to import guest list information however it must be in a specific format in order for the import process to work. So I formatted all 200+ people specifically according to their website instructions. Then I imported the addresses to the WithJoy site. Then I designed Save the Dates and went to order the cards and envelopes. Here is where the nightmare began. The only two options for printing return addresses on the envelopes were either just the names on the envelope flap (the back of the envelope) or the wedding couples' names and full address on the back envelope flap. There is no way to edit the "To" mailing address on the front of the envelope. All the addresses printed in one long line across the front of the envelope. I figured that since WithJoy is such a massive operation that whatever their design tool showed me would be fine. Oh how wrong I was. Over half of my invitations never made it to the addressed party. Between postage and the cost of the cards I am out $300. My wasted time spent fixing this is worth money too. The USPS office told me that 1) return addresses should always be on the front upper left of the envelope, not centered on the back. This is confirmed on their website. 2) WithJoy printed the delivery addresses in nonstandard format. Keep in mind there is no way to edit this as a user and there was no website warning that the addresses would be undeliverable. 3) The return addresses on the back were the only things printed in the delivery format. 4) USPS cannot rerun the invite through the machines again because they have already used the postage. 5) The USPS cannot guarantee that any of the undeliverable invites would be returned properly due to the aforementioned issues. Every week for months, I get returned mail. I brought this up to WithJoy's team, who blamed me for not manually reformatting all the guest addresses in the website (not the invitation design) after I imported them. So what was the point of formatting and importing??? I pointed out that there was nothing in any section of the website or the design tool that mentioned this. I asked for a refund of the money I spent on the printed invites and for postage. They offered to reprint the envelopes for free ... without the cards. I asked them what they thought I would be putting in the cards? As there were no more Save the Dates because they were all sent out, and some took months to be returned and so when they were returned they were quite damaged and beat up. Months went by and I decided to go someplace else to print my actual wedding invitations. I logged on to WithJoy to check the RSVP status, because after spending hours and hours building the wedding website and already directing dozens of people to the site, WithJoy is unfortunately where all my RSVPs are. Guess what? The WithJoy team deleted all my addresses from my guest list. Astonishing!

Useless website, unintuitive to use, poor customer service. I wasted so many hours creating the website and invitations, just for glitches to ruin it every time. Save your sanity, use a different website. Really wish I'd read the reviews first.

Purchased a gift card for a wedding but never received it. It is difficult to speak with someone. Customer Service response once per day, if I'm lucky.