Quick response and great service
Quick response and great service
By Ashley
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
166 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.
Agency Skin (withagency.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 143 reviews with 5 stars · Clear filters
Quick response and great service
By Ashley
Agency and their support staff are great!! They are always there to answer your questions and find solutions to improve your skin and experience! Highly recommend Agency!
By Steph
I am deeply impressed by the authenticity, active listening, and kindness of the folks at Agency. They helped me navigate around a personal health issue that necessitated postponing the start of my skincare regimen. I appreciate their understanding and hope to return soon.
By Elizabeth
Natalie quickly responded to my question about paying issues
By GINA
Actually Sammy made my experience great she is an absolute asset to the company... Helpful professional and very knowledgeable.... In a time when you don't see a lot of caring that person generally cares I don't know if she's the only Sammy in the company but we spoke South Carolina time 9:00 in the morning so that helps any to make sure it's the right person or the company is good this person is beyond great and went well above and beyond that it was very much appreciated.... Please be sure to let her know how wonderful she was and get her a copy of this positive review I'm sure it's because of her that many people stay with the company
By Carol Levy Barnes H.
Customer service is excellent and really work with you. They care about your positive experience and nice products.
By Linh N.
If indeed they postponed shipment as asked, I am 100% happy with customer care. They are a fabulous company with superb service. From the Doctors, the products of course and customer service, top notch. I will remain a customer due to all these factors!:))
By Nash
I like your product, it’s expensive but I can say it works. Especially I like the dark spot formula and the future formula, the product is great. No complaints over here
By Annette R.