Excellent customer service
Excellent customer service! Very quick and cooperative And the products are amazing, they really work!
By Thura L.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
166 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.
Agency Skin (withagency.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 143 reviews with 5 stars · Clear filters
Excellent customer service! Very quick and cooperative And the products are amazing, they really work!
By Thura L.
Hooked on the products after the trial. It's about $200-300 every 2 months after the trial. There are less expensive ways to do this, but their ingredients are top-notch. I can see a reduction in pore size after 2 weeks, and cannot wait to see how it helps long term. Customer service is helpful and responsive through email, as well as messaging your dermatologist through the site.
By Jessica D.
Customer service was Awesome. Stress free! As it should be. I honestly never experienced this great of Customer service before. They get A++++++
By Shalayna W.
The agent helped me resolve my issue. Sammy was clear, communicative, transparent, and very helpful. I felt immediately at ease and taken care of by them. This was so much better than the initial AI chatbot that almost caused me to cancel my subscription. P.S. Trustpilot requiring me to sign in or sign up just to submit this review causes friction. I'd recommend changing that.
By k
I had an issue with the pump on my bottle of eye cream and customer service took care of it the same day! The experience was hassle free
By Karmen
Communicating with Agency was so easy. They helped resolve my problem easily. There dark spot corrector is the best!!!!!! I recommend their products. I unfortunately had to cancel my subscription due to new medication my doctor put me on because of a pulmonary fibrosis and COPD diagnosis.
By Elizabeth W.
The customer service is great! They pay attention to your questions and needs. Very kind people.
By Geisi C.
Everyone is fast on responding, great customer service. Medicine is on point and real results.
By Maria A.