Great company
They've been nothing, but great so far. The product seems to be working and I really appreciate their customer service.
By Katelyn R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
166 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Agency Skin is a leader in personalized prescription skincare, combining advanced treatments with ongoing care from licensed medical providers. Developed by Agency Skin's dermatologists and scientists, every prescription and regimen is designed to address individual needs and support healthy-looking skin and skin longevity. Agency is a Curology brand, headquartered in San Diego, CA and serves patients across the United States.
Agency Skin (withagency.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 143 reviews with 5 stars · Clear filters
They've been nothing, but great so far. The product seems to be working and I really appreciate their customer service.
By Katelyn R.
I have really enjoyed using this product. It started out as agency by Skin Care now it looks like it’s with chirology, but the product is amazing. I love it I’ve seen good results and when I’ve been billed too soon, they’ve accommodated me in so many ways and I appreciate that. Not to mention the fact that, they work with me on changing dates, so I really love their service and their product can’t say enough about it. I’ve had great results.
By Michele P.
The company responded extremely quickly I wasn’t expecting that. They resolved my issue in a manner that made me feel valued and they built so much rapport with me. I will definitely be using their service and telling all of my family and friends about them. They are amazing. You just have to communicate with them and they will do their best to help. 10 stars. They value their clients business and it shows. Thank you.
By Sarah M.
Awesome services & Awesome products
By Sophia S.
They responded quickly and very attentive to my needs. Thank you
By NEMIE L.
Very kind and understanding customer service. And the products are superb for my skin.
By Allie B.
Great service, very quick to respond and help!
By Misty D.
I had a faulty product dispenser and it was handled quickly and professionally. The customer service rep never questioned me or made me feel bad for bringing it to their attention. Thanks you to a quick response and shipment, I have my replacement in hand about 3 days later and I LOVE it!! This experience was a wonderful one for me and gave me a great first impression of this company. Products and their dispensers can fail. But this service rep for Agency did NOT. 10/10 service!
By Kristin L S.