Wiper MasterReviews of wipermaster.com

I ordered some windshield wipers for a 1995 Ford Truck from these people through Amazon.com. One wiper did not make contact with the windshield so I requested a return and refund. The return was approved and a return shipping label was provided. However, I needed to pay for the return shipping which I did. The wipers were shipped from the Post Office in Utah on May 23rd. Today is June 6th and still no refund. This company is not very reliable, trustworthy or prompt. Will I ever see a refund? Who knows? BUYER BEWARE before you do business with them.

I was sent wipers for my C300 Mercedes that are for a J Hook wiper and my Mercedes doesn’t use this type of wiper. I’ve tried to tell wiper master but customer service is rude and arguing with me. In conclusion this company has terrible customer service, order form it at your own risk, and expect problems. Order 111-1843752-7749814)

Had a really bad experience. Terrible customer service. I wanted to return item (adapters on wipers did not fit my car). They NEVER pick up the phone, never reply me on my messages. They emailed me eventually instruction how to return it, and after I asked if they reimburse me cost of shipping , they sent me nasty emails accusing me of stupidity and other things. Never had that rude customer service! Be aware!

I needed OEM wiper blades for my car and found some that matched their size (in my user manual 24" and 21"), on Walmart.com. Unfortunately, when they arrived, they could not fit my car. I contacted Wipermaster and requested a return. They sent me a message saying "They would send me a replacement set instead and I should leave them 5 star feedback." I responded that because I needed the wipers badly, I had gone ahead and purchased a set locally; so I would prefer to send them back and get a refund. They then responded that since I had made an error and purchased the wrong type (apparently my car needs a type called PTB) i would have to pay the return shipping cost as per their company policy. Normally, this would have been fine, however, they had offered to send me a whole new set for free before; which would have certainly cost more than providing a prepaid return label. I questioned this and was told to "be fair" after alI, I was the one who had purchased the wrong blades. At this point I told them, ok go ahead and send me the replacement set; as I could use it sometime in the future. I was surprised when they now said, If I left positive 5 star feedback first, they would then send me the wiper blades. I don't know about anyone else, but I felt like I was dealing with a bunch of shady unprofessional people after a while. I accept the fact that I had made an error; i am after all not a professional mechanic who would know my car needed special wiper blades. But for them to be making offers, then refusing to honor it and renegotiating the terms wreaked of unprofessionalism. The straw that broke the camels back was when they finally told me (not in so many words), "...do whatever you want, we have been more than generous." These people will definitely not get my business again and I will certainly not be recommending anyone to purchase from them. Walmart needs to screen people who sells on their website or provide them with customer service training. Definitely not recommended.