wio.ioReviews of wio.io

Wio.io is super easy to use and cheap as well. Converting between currencies appears to cost next to nothing, the same for buying shares. Interest rates on savings accounts with no restrictions are competitive. I have had no issue so far, everything has worked. It's a new online bank, I expect more services to be added like trading shares in other markets than the US, and improved credit card offers.

Wio had the worst customer service. I was scammed twice and they don’t want to refund or offer any type of solution to help me get my money back. Total sham of a bank

Customer service is non existent. No one responds. Takes several days to get back. No one picks the calls and the callback takes several additional days. Some special team will get back to you and they never do or are just as clueless as they can be.

Doesn't open an account without any clear reason. It seems that the issue in the passport but they cannot even figure it out

The poorest customer service in the entire world of banking. They have a phone service but don't expect anyone to answer. Same with WhatsApp and mails. Really really the worst service in my entire life and I am 53.

Miserable customer experience. I was unable to login for over a week. Their support service didn't really bother. I tried to close the account but no response! #Update# After one month, I'm still facing the same issue. Every time I contact the customer service, they promise an update in 48 hours, but they never come back. The tickets get closed automatically as it was resolved without a single notification! I can't believe how this bank treats its business customers.

I made a straightforward request but am receiving the same unhelpful responses as before. This demonstrates a lack of customer support and responsiveness.

If I could give minus 10, I would! This is absolutely the worst customer service experience I have ever had. I have had an account with them that I wanted to close. First, it took me 3 days to get through to them. They neither called back, as their system otherwise said they would and they did not respond to Whatssapp. Finally I got hold of an employee. Here I got a case ID and she wanted to start the process, but first I had to send an IBAN letter. I sent this and called the bank back. WIO bank confirmed that they had received it and it was OK. The employee promised me that it was sent through the system immediately and that I should expect a few days before the account was closed. Day 2 I asked about the status, they said via whatssapp that they would check up and return. They did not return for the rest of the day. Day 3 I followed up again. Here, an employee asked for Case ID. I gave them the Case ID I had been given. The employee returned with "it's under process" Day 4 I followed up again, here they never returned. Day 5 I followed up again, here they wrote a standard message that they would return shortly after, of course they never returned. After 8 days I finally got through to them. Here I again gave my case id. Now it turns out that the case ID is wrong and the case ID I was provied is a completely different case and a completely different person's account. Very reassuring.... She finally finds my case and now it shows that the IBAN letter I sent 8 days ago is wrong! Why on earth have I not been informed of this. Why does she confirm 8 days before that the IBAN letter I have sent is OK. Then I ask them to have their CEO call me, but it was a manager who called. I admit that at this point, I'm not in the best of moods after that terrible "costumercare" trip, so I might have been a little short-tempered. So it ends with the manager hanging up because she thinks I was too angry - why do you think I was angry........! So now we have spent 8 days finding out that an IBAN letter I sent is wrong, which was initially approved. I have lost count of how many times I have tried to contact them without success. So now we have to see how long it takes before they get the account closed. So if you want a bank with the world's worst customer service, then you should choose WIO Bank. If you want a bank with only moderate or better customer service, then you should NOT choose WIO bank And this is only half of it, I couldnt bare to write so much......