Winsor & NewtonReviews of winsornewton.com

A free gift with the purchase of watercolour paper was promised, but not provided. They ignored a message I sent. It may not be important in the overall scheme of things but I resent being taken advantage of, and I resent rudeness. It seems I am not the only one who has had this happen to them - see recent reviews. A formerly good company seems to be heading downhill, fast. Shame. I will not be buying from them again.

It is a pity I am not able to put a '0' score, or '-10' for winsor&newton Retouching Varnish. NEVER EVER BUY THIS HORRIBLE PRODUCT - it will destroy your hard work in seconds. This varnish covers a painting with a nasty tacky/sticky layer that is IMPOSSIBLE TO REMOVE. I tried everything I could find in the internet and even asked a professional restorator if it is possible to remove the nasty thing from a painting. And the verdict was NO, it is impossible to get rid of it, the painting after covering it with the Winsor&Newton Retouching Varnish is ruined. Period. You cannot remove it, you cannot to repaint over it because it NEVER dries, and you cannot do anything about it. So, a few months of your hard work are totally and ruthlessly destroyed by Winsor&Newton horrible product, and you can do nothing about it. They just lying promising you that after using Retouching Varnish your painting will look fresh and ready for exhibition as a temporary coat. It is INTENTIONAL MISLEADING. FORGET ABOUT YOUR PAINTING BEING EVER READY FOR ANY EXHIBITION AFTER USING THIS NASTY VARNISH. I will never buy any of W&N products again. This is the least we can do, avoid this 'maker'.

Saw the ‘free with every purchase’ postcard promotion, followed the link to purchase watercolours. No postcard arrived. Marketing team hasn’t explained how to access the free postcards, which they likely should have linked to. Customer service seems almost none existent and posting comments on the instagram does seem to get them to publicly appear as they are dealing with it by saying the DM you… but ask for order numbers you’ve already stated then don’t reply at all. It’s been days … nothing. Really disappointing and really embarrassing for whoever’s put the effort into this exhibition.

Molto soddisfatto con la qualità dei colori e la composizione dei tubetti. Sono così belli anche solo a guardarli. Complimenti per il design! Il pacchetto di consegna è stato fatto anche molto bene. Ricevuto nei tempi previsti ( 6 giorni più o meno ) Ho fatto un acquisto superiore a 150 euro quindi ho ricevuto un 25% di sconto in più. Che dire qualità e prezzo si pagano! Complimenti !

Scotland pays more for delivery charge! I want to place an order, and the delivery charge was £7.25, rather than the £4.99 for mainland UK. When I queried this, I was told that Scotland changes are higher - despite me living in Edinburgh which I thought was mainland UK! Discrimination?

Elendig... Nej faktisk totalt fraværende service. Man kan ikke få nogen form for forbindelse, gad vide, hvor mange andre, som mig, der forgæves har siddet og forsøgt at klikke på links der ikke findes. Men det er da bare ok. Når ikke jeg kan få info om hvad det betyder, at deres produkter hedder noget andet end de plejer, så finder jeg da bare anden løsning, og skifter til andet mærke. Som alle de andre anmeldere her.

Ordrered two packs of the same brushes. Received the wrong brushes. No response to THREE email requests over the following week to send the correct brushes and initiate their return process. Then just asked for a refund after I had to buy (without any problem!) the required brushes from Jacksons. Absolutely NO response to any email - and, of course! no telephone contact number. Not good enough.

Made an order and had completely conflicting emails and messages between W&N and their courier firm. So frustrating… especially as the W&N email is a classic ‘no reply’ email!!! So I have to login, navigate the labyrinth that is their website to find how to actually contact them, and then get automatically sent to the courier’s website… absolutely awful! Terrible service! Why do firms like this think this it’s acceptable to treat their customers with such contempt?