Sunday, November 8, 2026 · Customer reviews of US businesses
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100 Calories Per Pint. Vegan, Sugar Free, Low Carb and Keto. Wink Frozen Desserts ice cream alternatives are plant-based and fit into a clean eating lifestyle.
Wink Frozen Desserts (winkfrozendesserts.com) has 339 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 59 reviews with 1 star · Clear filters
I cannot believe they would offer a product that tastes nothing at all like a "treat" for a non-dairy diet. I will never be buying this product again. I cannot believe the reviews that this tastes great. My advice is not to buy this product.
By Jenifer R.
Upon opening the container of cocoa dough wink frozen dessert, I was hit with a strong chemical smell like rubbing alcohol. I couldnt eat this stuff.
By Glenn
this dessert is icy and taste like chemicals does not taste like the flavor that is on the container not good would not recommend this to anyone even a gluten free person
By Margaret B.
I've ordered a 9 pack to try. Since the minimum is 4 pints. I thought getting a 9 pint promo is a super saver. I received them and tasted one flavored s'mores. It doesn't smell like ice cream right when i opened it. Smells and taste like some type of chemicals. It's too gross for me. Then maybe it was just that one flavor and maybe the other ones are different. I tried Cake Batter. It smells and tasted exactly like S'mores. I have 7 left and I can't eat them. Also, when ordering, I think the checkout process has the subscription button by default. I later on found out that there was another one on the way after 1 week. I tried to cancel but i was told it's too late. Now i have 16 of them that I will throw away. I'm very upset and now wasted a good amount of money.
By B T.
Am very disappointed. They all taste the same and it’s awful. Should of known not to spend that much money in that stuff.
By lesli F.
Response from Wink Frozen Desserts· Oct 20, 2019
Hi Lesli, I'm so sorry you didn't enjoy our products. We know we're not for everyone, but do appreciate you giving us a shot. What is your order number? We'd be happy to make this right for you.
I ordered a 12 pack. It's inedible. I had to throw them all out. I don't eat dairy, sugar or grain so it sounded perfect. I don't know what im tasting, the stevia or something else but it just tastes like frozen chemical to me. It was brutal. So sad. I was really excited.
By Nicole Lynn R.
Response from Wink Frozen Desserts· Oct 17, 2019
Hi Nicole, I'm so sorry this was your experience with our products. We know we're not for everyone, but do appreciate you giving us a try. That being said, we stand behind our products. What is your order number? I'd love to make this right for you as per our satisfaction guarantee. Thank you for providing this. Again, we totally understand that a sugarless, dairy-free ice cream alternative is not going to be to everyone's taste, and honestly do appreciate you giving us a try. That being said, we stand behind our products and our service. I've refunded your order as per our satisfaction guarantee policy. You can find more on that by following the link below. https://winkfrozendesserts.com/pages/returns-and-refunds The reviews on Trustpilot are all from authentic buying experiences and are verified through order matching, just as your order was. If after this communication with you, you still believe that our services are deserving of a 1-star review, then we understand, and again, are truly sorry we weren't able to meet your expectations as a company and product. If you feel we were able to resolve your issue, or are deserving of a different rating, we do invite you to modify your entry - these ratings are impactful to future customers, many of whom may enjoy our products. Our goal is to provide an experience where people can try new items, while trusting that the company providing them will stand behind them.
I'm giving this 1 star because my personal experience was that this "ice cream" was a huge disappointment. After reading so many positive reviews, I had hopes that--though I figured it would lack a little in taste due to being "everything-free ice cream"--it would still have a pleasant, flavored taste. But, after spending almost $50 to try 3 different kinds (since the minimum order must be 4 pints), it was a huge disappointment. Wink tastes NOTHING like ice cream; at its best, it has the texture of ice cream and that's it. I tried the Dark Chocolate, S'more, and Strawberry Cheesecake--3 flavors I really enjoy. Dark Chocolate barely had a taste of an off-putting dark chocolate flavor, S'more tasted like a strange coffee flavor, and Strawberry Cheese was the worse of all three, tasting like I'd just eaten flavored chap stick. They all were gross, and they all had this weird, I-just-ate-Lip-Smackers (or something similar) taste. Probably because it's everything-free "ice cream". So if you're into these types of bland, almost tasteless foods, then yeah, this is probably the "ice cream" for you. But if you're expecting something that even remotely tastes like ice cream, KEEP YOUR MONEY!
By Trisha N.
Response from Wink Frozen Desserts· Oct 17, 2019
Hi Trisha, I'm so sorry this was your experience with our products. We know we're not for everyone, but do appreciate you giving us a try. That being said, we stand behind our products. What is your order number? I'd love to make this right for you as per our satisfaction guarantee.
Customer service is not good. Have repeatedly asked for subscription to be and they still keep sending it. Takes forever to get money back, if they even answer your emails
By Monica R.
