Wings Financial Credit UnionReviews of wingsfinancial.com

Told us what to do at the DMV after the dealership put my name backwards on our new title. They were wrong and we waited in line forever to get nothing done because they didn’t know what they were talking about.

Trustworthy with great customer service. Competitive rates.

30+ year Lifetime Member with over $100,000 on deposit. My certificate matured and was rolled over without my knowledge into a new one at half the interest rate — even though better rates were available. No meaningful notification, no apology, and when I complained I was sent a PDF of the certificate rules with no further comment or apology. Beyond comprehension this is the response from a so call “customer service “ department. Two days outside the cooling-off window and they refused to budge. This is the worst customer service I have ever experienced. Avoid placing significant savings here if you expect to be treated with any respect.

If I could give less than one star I would, absolutely horrible customer service. Their fraud department is a joke. The phone help line is a waste of time and supervisors and management will not return calls.

I've banned there over a decade. I was charged $30 to stop payment on a lost check. I called them 14 hours later to say the check was found and requested a credit back for the $30 fee. They refused. I'm now looking for a new bank. Typical greedy, soulless bankers.

This place is terrible, do not put your money there. They did not send us re new notice for our cd 2 years in a row, deducted $4500 interest, and dont care to fix the issue. Horrible customer service

I've had nothing but trouble with this credit union from the get-go. I opened a 0% apr card, transfered a balance, then set up monthly payments, so as to pay it off by the time the 0% apr ran out. However, this transaction was deemed a "cash advance" instead of a "balance transfer," which ended up putting me into approx 14% apr sooner than the 0 was advertised to expire. I accepted this frustration and moved forward with paying off the card. I was married in the midst of being an account holder and sent marriage certificate, driver's license, and social security card to Wings to have my name changed legally. None of these were acceptable, and Wings laid out a lengthy, inconvenient process required for name change. I abandoned the name change. Last month, I was able to pay off my entire balance and finally be done! Only to find out today, that rather than the system recognizing there was a 0 balance and canceling the autopay that was set up. The PROCESSED it. I called two different agents to cancel or reverse this, both of whom told me it "wasn't possible." Unbelievably ridiculous. I'm told I will have to wait until the payment hits my account, then transfer that payment to my Wings savings acct, then transfer again to the bank account that is currently holding those funds for that payment. In the meantime, I will overdraft in my other bank account and incur fees. Wings offered NO assistance in regard to this extreme inconvenience and cost to me. I cannot wait to cancel this account! Stay away from Wings!

No compassion for unexpected financial struggles. Refuses to assist and suggest solutions and resources to help. If your rich and never have financial struggles, this credit union is for you.