WinebidReviews of winebid.com

Response from Winebid· Dec 23, 2020

We've corresponded directly about this as well, but we appreciate the opportunity to provide more information in this online space as well for other readers. At this time the final auction close each week is at 7pm Pacific on Sundays and bids cannot be accepted by our system after this cutoff. Bidders seem to have their own favorite and creative strategies on how to best ensure they win at the last minute. One of the best ways to avoid being outbid at the last minute is to enter your "max bid" amount when you initially place your bid. This would be the highest amount you are willing to pay for that item. Your bid would start at the minimum winning amount and increase automatically as needed up to your maximum amount. Other bidders cannot see your max bid amount. With this strategy, if someone tries to outbid you at the last minute with an amount below your max bid they will automatically be outbid and your winning bid will simply adjust to their unsuccessful bid amount entered. Some online auctions do extend their auction close period to allow bids to be updated at or just after the listed auction close time, and that is a feature WineBid is actively exploring as well. Although this functionality may upset bidders who "snipe" at the last minute, it does present a more fair and level playing field as you mentioned. Feedback such as this is always welcomed. We can be reached by chat on winebid.com or by email to [email protected]

Response from Winebid· Dec 1, 2020

We hope you saw our earlier private reply to the message you sent via our chat system, but have provided it below as well. Your account was automatically blocked by our system due to security flags. In addition, the content of your chat and email communications to WineBid contained expletives and abusive language. This is something we simply do not tolerate and is in direct violation of our terms and conditions.

Response from Winebid· Dec 3, 2020

Thank you for your post, Martin. You bring up a valid concern and solid advice about considering all costs associated with an online purchase, especially a single bottle or small quantity. As with other auction sites, a premium is added to the final hammer of your winning bid. This fee covers all costs associated with operating the auction as well as insurance against loss or breakage of your purchases. State sales tax is required to be collected, and shipping fees are passed through directly from the shipper. Since you shipped just one bottle this time it was more expensive on a per bottle basis as each carrier has a minimum charge per shipment. A shipment containing at least 3, 6, or at best 12 bottles together will be more economical on a per bottle basis. Free storage for 6 months is offered on WineBid purchases and many of our customers take advantage of this to consolidate multiple purchases before shipping their wine. Our wine shipping calculator provides estimates for 1-12 bottles for each available shipment method. https://www.winebid.com/Help/ShippingCalculator Please don't hesitate to reach out to our Customer Service team with any additional feedback or questions. [email protected] or 888-638-8968 or chat at www.winebid.com

Response from Winebid· Nov 27, 2020

We apologize for any misunderstanding as to the process for the temperature controlled ground shipment method you selected. As you mention, the shipper who provides the temperature controlled ground service you selected has weekly trucks that depart Napa on Fridays. Orders must be transferred to this shipper's warehouse 1-2 business days before their Friday departure in order to make it on that week's truck. Given their timing, a 6-11 business day estimated transit time is listed for this shipment method. Estimated shipping rates and estimated transit times for all shipment methods, from ground to overnight, can be found via the wine shipping calculator link in the footer of our website or in the Help section of our mobile app. This provides our customers the various shipping options so they can select which best meets their needs both for timing and cost (which is passed along directly from the shipper). Information regarding the buyer's premium, sales tax, shipping rates, and more can be found in the FAQ and other help pages on our website at www.winebid.com. Please don't hesitate to contact Customer Service directly by phone, chat, or email if there are additional questions we can answer or processes we can explain to make your WineBid experience the best it can be.