WindowEstore.comReviews of windowestore.com

The first order of 2 double picture windows (windows mulled together) went flawless. I picked them up at the warehouse and installed them within 2 days. Very quality exo-extreme windows. The second order included 1 double picture window just like the previous ones. Also, a very quality window, but the top flange that sticks out to deflect water, was badly warped due to being sinched too tightly. I don't know if this happened at the warehouse or if was shipped this way from the manufacturer. I couldn't see it until I took it home since it was covered in cardboard along that piece of vinyl. Also in that shipment was a large picture window and an awning window of the same size. Both of these were undamaged. However, after installing these windows, I went to open the awning window and was very disappointed to see that it would only open about 8 inches. I really wish the website had given me a warning that based on my window size the awning window would only open 8-9 inches. If I had seen a warning like that, I definitely would have chosen sliders, instead of awning windows. I was converting an unenclosed patio (700 sq ft) into an inclosed space. I wasalso paying for it each month as I worked. Which is why I had three orders (the third is still in manufacture). I made three mistakes with these windows. First, I should have ordered everything at one time. Second, I should have checked how far the awning windows would open before ordering them. My last mistake was in having them shipped to the warehouse. I should have had them shipped to my home, so I could prove where any damage had occurred.

I haven't actually gotten the windows yet, but the ordering process was easy and the technical help I got from the company was super friendly and extremely informative. Felt like a skilled neighbor lending a hand. Can't wait to see what they're like to install and how they look in my funky little cabin in the woods.

The windows looked great but wasn't as I expected it on the STC rating part of it since I live right next to the airport and did emphasized during my quoting process. And one of the window that is a single hung keep having rain water sit inside the sill creating a pool until it dries out on its own. But overall, I am still happy for these windows. Derek replied really fast and quick and with patience on every issue or request. He is really eager to help me resolve any concerns and problems that I have and throw at him. And his crew has the best customer service to all the contracting I've dealt with this ADU project. Even that he is out of state to my project, his responding rate and resolution are far better and exceptional compared to my local contractors! Their website is the most friendly and quick simple quote that I didn't have to WAIT for a service quote to get back to me like all other window companies and still getting my requests incorrectly. I love their website quick quote features and the amount of optional features to my desire. They really held my hand through the entire measurement process and making sure it's correct. And my order actually came not only on time and actually arrived 1 full week early. Just as promised delivery date! I will definitely order from him on my next future projects but will persist for his tier 3 window quality.

The WindowEstore is as easy to order from as all the other reviews say. The online order portion is very clear and self explanatory and if you have any questions you can call and someone will explain. After ordering online someone will call and confirm all the aspects of your order to make sure it is correct, and then you wait for the next call saying your windows are ready for pick-up at a local center.

Great experience from ordering, to pickup, to installation. However, I have 8 very visible holes and you only sent me two plugs.

As with previous orders, customer service was efficient and friendly. 4 star is because initial purchase call said my sliders were operational on both sides of window. Follow up call revealed I had to upgrade to get two way sliders. Ended up costing $700 additional for a 4 season room that doesn't need a higher quality window. Not a deal breaker but I wish the EcoTru window was active on both sides.

Working with Derek was a pleasure. He made sure my order was correct and even gave me other options to save me money. Unfortunately 1 of my windows was, I thought damaged, but was just assembled wrong. (Otherwise would have been 5 stars) Derek walked me and my contractor through properly attaching screws that were incorrectly installed. Definitely recommend and will use again.

easy ordering and free pick ups at many local locations. Windows are great for the prices, a couple of the corners could have been put together a bit better, but overall great windows.