WilsonartReviews of wilsonart.com

Absolutely a shambles of a company, ordered worktops of Wicks which they got of Wilsonart after being delivered 3 days late by a very rude delivery driver and missing a Breakfast Bar after about 25 phone calls with both parties blaming each other I cancelled order and was told can’t be refunded until it was picked up then over 2 weeks and many more phone calls to get picked up and cancelled the order they tried to delivered Breakfast Bar but I have already bought different ones then finally through speaking to Wicks another 20 times got refunded but still haven’t had the worktop picked up. this is a short version

Purchased a wilsonart composite work top. The worktop began absorbing oils, fats and even watermarks. After 8 months it is unsightly and we are looking to replace it. We messaged Wickes who contacted Wilsonart. The reply was priceless considering we are looking at a kitchen worktop Wildonart Quality control response ‘ Unfortunately, it appears by the photographic evidence that the melamine resin of the laminate surface has been damaged. This occurs when water and dried residue, possibly from cleaning fluid come into contact with each other. This then causes a chemical reaction resulting in damage to the melamine surface. The worktops are also showing clear signs of impact damage and it has obviously occurred well after installation. All Wilsonart worktops are tested to EN438 British Standards by the laminate suppliers. They are also tested by FIRA to achieve the Gold Status Award. These tests include several impact testing therefore the worktop has suffered from an outside influence over and above the limits they are manufactured to and as such I would be unable to support a claim as it is not manufacturing related. Unfortunately, on the evidence that has been submitted I would be unable to support a claim as this is not manufacturing related." Regards, David’ No stong chemicals have been applied, the surface appears pourous and is stained easily. It is ridiculous to blame oil droplets and glass rings on cleaning. There are 3 tiny chips around the size of a grain of rice which is the ‘impact damage’. It’s a kitchen surface and they are implying it should not be exposed to detergents or water. Well lets see what he small claims court says about this. A £30k kitchen the lasts 8 months.

Shocking company don’t buy from these they sent a damaged worktop out a breakfast bar one man to carry it shocking said they would replace did they f..k lied do not buy of these muppets Screwfix will dump these soon

Useless company. Two delivery dates booked with no delivery. Don't answer phone calls. Hung up on us and Screwfix manager when we did eventually get through. Eventually we cancelled our order after waiting 6 weeks. We found Solid surface kitchens direct who were absolutely brilliant. Delivery within 5 days and a much better price.

Sent a damaged worktop. Had clearly been damaged prior to shipping. Communication non existent. Almost 1 month on and heard nothing other than a delivery company turning up out of the blue to collect the worktop after advising we'd have to install it until a resolution was found as it originally turned up late. I've sent 3 emails, no response...

Hi, would just like to say their customer service is a waste of time no reply to anything I have asked :-((((