Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
762 reviews
Willow Lake LendingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Willow Lake Lending puts our customers first with the best in benefits and customer service. We never charge prepayment penalty fees and in most cases, we can have your funds deposited the same day you apply. We want to help everyone that we can when an unexpected financial expense happens.
Willow Lake Lending (willowlakelending.com) has 762 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 645 reviews with 5 stars · Clear filters
The way they attended to me and the manner of their profession provided to the service,thanks for putting smile on peoples faces and keep the good work going
By Eghosa
Response from Willow Lake Lending· Mar 9, 2026
We appreciate the time you took to share this review. We're happy to know that you found the level of professionalism exceptional. We appreciate your business.
Fast and easy Service !! Will be a returning customer.
By Rhonda T.
Response from Willow Lake Lending· Mar 9, 2026
Thank you for the review. We are pleased to gain this feedback as we do strive to make the loan process as quick and easy as possible. We appreciate your business.
Definitely give the customer/representative a 5 star she helped with the question I had about a recent loan I think her name was Erica hope I’m spelling it correctly. Again thank you Erica for all your help today I really appreciate it! Juan S.
By Juan S.
Response from Willow Lake Lending· Mar 9, 2026
Hi Juan! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at Willow Lake Lending, and we're grateful for the opportunity to serve you. Thank you again for your business!
Because process was easy and fast
By Ivan C.
Response from Willow Lake Lending· Mar 9, 2026
Thank you for the review. We are pleased to gain this feedback as we do strive to make the loan process as quick and easy as possible. We appreciate your business.
A1! Great!!
By N. S.
Response from Willow Lake Lending· Mar 5, 2026
Thank you for taking the time to leave this positive review. We appreciate your business.
Brittany was simply amazing when it came to Customer Service. She not only worded everything perfectly, Brittany took the time to make sure I got the complete information that I needed. I am not racial and I don’t usually the judge when it comes to different cultures. Most of your people have strong accents and are very hard to understand. I am very hard of hearing and when you confront them about talking to an American person that speaks English, they usually hang up on you. So rude. So I was really thankful that she could understand English and speak it correctly. I would recommend her on the front line of your Customer Service or whatever she is working towards. She was totally amazing.
By Senny K.
Response from Willow Lake Lending· Mar 4, 2026
Hi Senny! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at Willow Lake Lending, and we're grateful for the opportunity to serve you. Thank you again for your business!
My experience was great because it was fast, everything was explained. It may be a lot of money to pay ack however that is the motivation to pay it back quickly.
By Tessa C.
Response from Willow Lake Lending· Mar 3, 2026
Thank you for sharing your experience with us, Tessa! It’s great to hear the positive feedback. You are correct that this is an expensive form of borrowing. Willow Lake Lending loans are designed to meet short-term borrowing needs and are not intended to be a long-term financial solution. There is no fee for paying the loan off early and many of our customers save a significant amount in fees when they pay the loan off early. Please don't hesitate to reach out to us any time at [email protected] or at (855) 857-5253.
It was very quick and I got just the amount of money I needed. I do wish the payment were a little lower though
By Laura
Response from Willow Lake Lending· Mar 2, 2026
Thank you for sharing your experience with us, Laura! It’s great to hear the positive feedback. You are correct that this is an expensive form of borrowing. Willow Lake Lending loans are designed to meet short-term borrowing needs and are not intended to be a long-term financial solution. Our customer care team is here to work with you and your payment schedule. There is no fee for paying the loan off early and many of our customers save a significant amount in fees when they pay the loan off early. Please don't hesitate to reach out to us any time at [email protected] or at (855) 857-5253.
