Willoughby’s CameraReviews of willoughbys.com

they offer equipment and sell it to you online. Then they call and try to UPSELL you on a warranty etc. If you do not fall for that trick they cancel the order telling you they are sold out, when 2 mins ago they had it in the box ready to ship.

i have to purchase the New Nikon Z9 online through them only for them to call me back the following day that the camera is for export only without been included on the listing and also purchase a 24-70mm Nikon lens, they have to cancel both because, the item is an inferior, phone drop on me why trying to discus with them, check the quality of your order after purchase.

I ordered a Sony Cybershot DSC-RX100 II camera, which was advertised on the company's website for 459.00. 3 days later, I received a call saying they didn't have the camera, but there was only a display model available. The sales person did not tell me that what I had ordered was an international model and that the US model cost much more. $599.00. Most company's would clearly state this in the add and not somewhere else. He said he would sell me the desired domestic version, which was a display model for 549.00, which was basically a new camera. The camera arrived a week later. It was not in a box with no instructions, or anything. It came in a cheap camera case. There was no receipt of the additional amount charged. After looking on line at other complaints, I realized this is a scam called Bait and Switch as it has happened to too many customers. I called the sales person who sold this to me and he said I could return for a 20% restocking fee. I told him this was unacceptable as it was a display model and I was mislead about the entire process. I have lost trust in this company, which used to be very reputable, but those days are long gone. Reported to BBB and they never responded. STAY AWAY FROM THIS COMPANY. They are a rip-off. I should have read the reviews from previous folks scammed. I normally buy from B&H which is an authorized camera dealer.

AVOID AT ALL COSTS! Called over the phone to check a product was available in store, clerk confirmed the product was avail and could be picked up. I went to the store to pick it up and the price has suddenly bumped up 50% to 1,500 dollars. The clerk then diverts me towards another camera, promises to give me a good deal on it since it’s a demo model. At some point in this interaction between me paying and leaving, the camera I paid for was switched to a much older model that looks similar. I noticed the same day to return and complain. Although the website promises returns, clerk refused. Still got scammed out of 500 dollars. AVOID!

After I purchased my camera, I got a call from the store saying I purchased an import model and then if I want the one with the warranty and one that will charge on American current I’ll have to pay $400 more. They also said my SD card and battery were the wrong ones that I purchased and I ended up talking me into spending $2600 ! I called them when I receive the camera and asked for a refund because Nikon said the serial number does not match any of their products and if I didn’t get a warranty card, there will be no warranty and I can’t up date the firmware and programs, and there will be no service on it if I need it in the future. I asked for a refund for my purchase and I was told I’ll have to give them $524 upfront as a restocking fee before they will give me a refund. This is a scam it’s a bait and switch do you not buy from them. Check the Better Business Bureau and look at the ratings. They gave them an F. Read the comments it’s just like mine. They do this to everyone. What a scam they need to get arrested and closed down.

Willoughby's runs a shady operation. I ordered a Canon lens on-line and later tried to confirm my order by calling the company's phone number, which was listed on their add. ((855)-851-5151). Unfortunately, no one answered the phone. I ended up calling Chase and canceled my credit card. They advertised a Canon lens at a very attractive price and then called me and told me I ordered the European model. I was told that this information was hidden under one of the tabs. If you want a real Canon lens, their representative said, the price will double...Stay away from Willoughby's. This operation is designed to rip you off.

BAIT & SWITCH!!! I order a Canon import lens. I received a telephone call from “Anthony” wanting to make sure I wanted the import model. He said the import model has a plastic mount and USA model has a metal mount. He convinced me to pay $500 more for the USA lens, which is the regular price for this lens. When the lens arrived, it was the import lens. It came with no warranty card, and no manual written in English. I called the company back and they insisted it was the USA model, which is a total lie. They were extremely rude on the telephone and hung up on me and wouldn’t take any of my further calls. These people are scam artists. STAY FAR AWAY FROM WILLOUGHBY CAMERA AND 42ND CAMERA. They will rip you off!!!

First purchased a coolpix Camara, then received an email stating they needed to talk to me before shipping. I was bait and switched to the US version resulting in another $150. Then they advised me the only had a floor model, when I called to cancel the order they miraculously found a new unopened one. I called 5 minutes later to cancel the order because I just didn’t like how the whole thing was going. They said they had already shipped it out and refused to credit me. This company is a bait and switch shop! I will be contacting the BBB.