John Wiley & SonsReviews of wiley.com

John Wiley & Son are useless they sent the wrong book, I ordered a Haynes Manual How to Build A Campervan, and I received a Porsche 924 manual. I have emailed several times and still received no reply. Rubbish service!

I agree with the reviewers - I would give 0 stars if I could as well. My hospital subscribed to a Wiley journal through EBSCO and was told for almost 4 months, AFTER they were paid, that we didn't have access. We finally got access this week after having to jump through a ridiculous number of hoops. Their sales rep won't extend the subscription for the time we were supposed to have access and they offered no recompense or apologies for their complete lack of professionalism and poor record-keeping. Avoid subscribing to any of their journals if you can!

This company is a catastrophe. Their customer service is a HOT MESS. Their website access to account information just sends error after error, and when you call them to have it fixed, they just give you the run-around for months until you hopefully forget about it? I am going to work with my company librarian to find an alternative, because this is just unsustainable, and they seem to have no willingness whatsoever to fix it.

If I could rate this a 0 I would. Literally the worst and most stressful returns process I’ve seen in my life. Returns policy and process like something out of the Middle Ages, so outdated for the 21st century and a 48 hour wait for responses to emails made it very difficult to discuss this return with the company. Avoid at all costs especially if you’re a student and every penny counts as their inability to refund (or desire to make it as difficult as possible) has cheated me out of a lot of money. I returned the item on 6th October 2025 and still no refund.

As an author, the prospects for publishing with Wiley were positive at the start, met with excitement and they seemed engaged. But I feel there's a disconnect somewhere. Communication doesn't seem transparent enough, and there were early red-flags that I just don't want to deal with later.

Bought an eBook related to my new job, to prepare before I start. It is not an eBook. You have to be logged in to their website/App to be able to read it, and it takes ages to move from one page to another. They are mis-selling by calling it an eBook as you can not read it anywhere, you must be connected to the Internet. Good luck with that when you want to read on the train, tube,... Cherry on the cake: I contacted their Help Desk asking to switch to paper copy, and offered to pay the difference in price. The answer was: "Computer says No", and wanted to have me troubleshoot the "issue" in 5 different steps, including "try Chrome".

I bought a Wiley Trading Series book on Amazon, only to find out that the book print went terribly wrong. There is no upper margin, so the texts and charts are cut in half. That's throughout the entire book!!!! I wonder how it is possible. No quality control!!! The book is useless despite being pricy!!!! I bought many books, including Wiley's, and never saw such a thing! Shame!!!!!

I had the experience with the publisher from the other side as an author. The company is ridiculously unprofessional, especially when it comes to quality of the submission requirements and the inspection afterwards. Despite the fact that I did all the corrections on the manuscript they requested they kept returning me the manuscript that there are no changes. After I wrote an angry email to publisher, they finally had a look on the manuscript and realized that changes were already made - twice. I mean, journal publishers is a long standing problem in science where authors do most of the work and the standards of publishers is getting very low and I see this steep decline over time since 2015. While the publisher did very little so far, they obviously already sent me an email to pay the publication fee. I think this is a disgrace for the whole community and that is why projects like Arxiv are so succesful. It is also noteworthy that going through publication process itself with Wiley is nightmare. You go through a series of registrations and various website with questionable quality which easily makes you feel you are being scammed. Then finally when you prepare the PDF, you realize that you have to submit the preprint in docx format which is least popular format for publishing in computer science.