Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
647 reviews
Wild West Pool SuppliesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wild West Pool Supplies is a swimming pool and spa parts supplier, a company whose purpose is to help people enjoy more time in their pool or spa. With over 30 years of experience in the industry, we offer an immense volume of knowledge, and will happily answer all of your questions and concerns regarding your swimming pool or hot tub to ensure you have exactly what you need.
Wild West Pool Supplies (wildwestpoolsupplies.com) has 647 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
647 approved reviews, newest moderated first
I received the order. It is exactly like another one I have with the knob on the bottom. Your picture doesn’t show it. So I can’t figure out how the knob works. I pump the water down but then can’t get it to flow out
By Sandra P.
Item was exactly as advertised.
By Alejandro L.
Needed a basket for and older pond pump. I found it here! I was a bit nervous to order from a website that I was unfamiliar with but my order was shipped and received in about 4 days. Will shop here again! Thanks
By Brandon A.
Purchased 7 Pentair DE replacement grids which is a normal full-size replacement. They had a good overall price including shipping so I went with it. They put the charge through and confirmed the order, but then emailed me saying they can't cover the shipping based on what they quoted/charged and I need to pay another $37 to get them shipped. My money is already tied up with them, so I looked at other options and saw that they are all ~$30 more, so I offer to pay $30 to help cover the shipping thinking they should eat some of the difference since they're a retailer who quoted a landed price. They refused over the $7 difference, so I cancelled. If you order something from Wild West Pool Supply, expect them to email you with demands for more money. You're better off going with another company that can properly calculate shipping costs for orders and doesn't keep coming to you with their hand out wanting more.
By Mark W.
Response from Wild West Pool Supplies· Oct 5, 2022
Hi Mark, I sincerely apologize for the trouble here — your criticism is totally valid. In service of transparency: all the large shipping vendors (UPS, FedEx, USPS) are changes rates like mad right now — this is causing chaos with a lot of their partners downstream, and for us, it affects the way our rates are calculated/served up on our site. You're correct that you shouldn't need to worry about any of that — that's our job. It is fixed in most instances now, and should be entirely within a few weeks. Thank you for being a customer, and again, I sincerely apologize for the trouble here.
Prompt delivery, exact replacement OEM part.
By Dick
Product arrived on time, however, the can was dented and had leaked inside the box. Based on the undamaged box, the can was dented and leaking before it shipped.
By Jeffrey J.
Response from Wild West Pool Supplies· Oct 5, 2022
Hmm, I'm sorry to hear that Jeffrey — we'd definitely like to look into this further, and replace this for you (at no cost) if the item was damaged. Please send us an email: [email protected].
Great product at a great price with fast shipment
By Carl F.
Great Service and fast shipping
By Patrick
