Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wild Oak Trail is a family run Off-Grid Adventure Store. We offer high quality products for your Homestead, Tiny House, Cabin, RV or campsite. We also offer a variety of products to help you prepare for emergencies. We don't just sell stuff though, we pride ourselves on being a helpful resource! With our Ultimate Preppers Guide, Beginners Guide to living off the Grid and many more helpful blogs and comparison articles that our team has spent hundreds of hours of research and care creating.
Wild Oak Trail (wildoaktrail.com) has 64 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 56 reviews with 5 stars · Clear filters
You always have the best products. You are customer friendly and amazing.
By Tori C.
Response from Wild Oak Trail· Jul 27, 2026
Hi Tori! What kind words to read this morning, thank you so much! We really appreciate your business and we look forward to working with you again!
The material is super and the delivery was great thanks.
By K S.
Response from Wild Oak Trail· Jul 13, 2026
Hi Kim! I'm so glad to hear you're happy with the product and the delivery went smoothly. We really appreciate you taking the time to leave a review. Looking forward to working with you again in the future!
Purchased the Phoenix Gravity - New Millenium Edition Filter Elements. All my questions regarding were answered, fast service and no shipping costs. Can't beat it!! Thank you!
By Berkey U.
Response from Wild Oak Trail· Jul 2, 2026
Hi there! Thanks so much for sharing your review, we really appreciate it!! So glad you're happy with the service and your filters! Looking forward to working with you again :)
Even though the item ordered turned out to be out of stock, the Wild Oak Trail people communicated with us about it and sent it when they had it. Very helpful.
By Patty G.
Response from Wild Oak Trail· Jul 2, 2026
Hi Patty! Thanks so much for taking the time to share your review! So glad to hear you found the service helpful, we look forward to working with you again in the future!!
This might not be a giant retailer but their customer service is top notch! Ordered a OVS rooftop tent, received a personal phone call the next day and it was delivered within a week. Top notch and every process was seamless. I’ll be doing more business with them, no doubt!
By Erin M.
Response from Wild Oak Trail· Jun 15, 2026
Hi Erin! Thanks so much for your kind words, they mean a lot! We really appreciate your support and look forward to working with you again in the future!
I ordered Berkey Phoenix replacement water filters. Nowhere on the website was it mentioned that they are made in India. That's not OK with me. I didn't find this out until I read it on the back of the box. Wild Oak Trail contacted the manufacturer, who gave them a bunch of excuses, but the bottom line is that neither the store nor the manufacturer would refund my money or exchange the product. I find that unacceptable. Otherwise, I have really liked doing business with Wild Oak Trail. Update: Wild Oak Trail very kindly called me and said they would be sending me Clearbrook filters, which are made in the USA. I think that will be exactly what I want. Thank you!
By MLB
Response from Wild Oak Trail· Jun 15, 2026
Hi there! Thanks so much for bringing this to our attention, apologies for not having this listed on the site. This has been updated and we have sent you a set of Clearbrook filters that are compatible with your Berkey and made in the USA free of charge. We hope to earn your business again in the future! Have a great day :)
This is a long awaited review, but I recently purchased our Berkey from Wild Oak Trail. We couldn’t be happier with the product and experience! The shipping was insanely fast and I was informed every step of the way. With such a large purchase, this was a relief knowing where our product was. As far as product goes, our family now has peace of mind knowing we have clean drinking water. I didn’t realize how chlorinated our water was prior to using our new water filter. Additionally, we live in an area with frequent boil water notices. When the next notice comes, we won’t have to worry! I wish I would have invested in clean water sooner. Make the jump, you won’t regret it!
By Delacie
Response from Wild Oak Trail· May 25, 2026
Thanks so much for taking the time to write this great review! I'm so glad you're happy with the Berkey (we love ours too!) and so great to hear that you received it quickly and your experience was a great one!! Looking forward to working with you again in the future!
Quick fast reliable service
By David R.
Response from Wild Oak Trail· May 19, 2026
Hi David! Thanks so much for that positive feedback, I'm so glad to hear you had a great experience with us. Looking forward to working with you again in the future!
