Terrible customer service and slow…
Terrible customer service and slow shipping. Did not respond to my emails, instead sent copy and paste response. Would not recommend.
By Katie
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
376 reviews
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Wildflower cases are unique and one-of-a-kind just like you. Accessorize your iPhone with the limited edition cases designed by Devon and Sydney Carlson.
Wildflower Cases (wildflowercases.com) has 376 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
376 approved reviews, newest moderated first
Terrible customer service and slow shipping. Did not respond to my emails, instead sent copy and paste response. Would not recommend.
By Katie
I've been buying their cases for years, and the last two cases I've purchased have had their logo fall off in under 3 months of use. I am no longer buying from Wildflower Cases. I contacted them, and they said that they only allow replacements for cases that have issues a month after purchase. For a $30 phone case, I would expect the case to last longer than 30 days. Very disappointed. Will need to find a new company to buy from.
By Mariah H.
I will give you my honest story here because beware they do email confirmations for reviews before posting them. They reject and delete any kind of negative reviews. Even if you’re just leaving them constructive criticism. My story begins on Instagram when I saw an ad for a cute durable iPhone case with models posing with a cake. The iPhone case was cute and I needed a new one. I went to their website and search “ cake “ I found that they mentioned making this for the iPhone 11. However I wasn’t sure so I thought about it. Then decided it was cute and I wanted to own it. Little did I know that they failed to give you an accurate description of what iPhone 11 they mentioned. Any case that says “ iPhone 11 “ isn’t for the pro or regular it’s for the max pro because Amazon sells these cases with the proper descriptions. So? The shipping was great the phone case was well packaged and was cute and durable but didn’t fit my iPhone 11 Pro. So? I had to return it Sara was pretty cut and dry and to the point not offering any kind of personal or friendly interaction. She got back to me fairly quickly though. I got the return link followed the directions and returned it. It made it to California and now I’m waiting for my refund and I’m on week 2 and Sara said that due to a high volume of returns it takes 2 weeks. A high volume of returns?! What are you doing wrong to get that many returns?! They rejected my review just simply explaining that they needed to be more specific to avoid returns and that’s why I’m here. I just want to help people. Stay away from any company that requires email approval for reviews. Reply: First off no you don’t. There isn’t anything that mentions on your website that you specifically mention what iPhone 11 you’re talking about. If it clearly said for iPhone 11 Pro Max then I wouldn’t have bought it. If you search and look up the “ sweet cakes “ case it said IPHONE 11. Second you only processed my refund because I gave you 1 star here. That’s the only reason. Thanks anyways I’m forever done with this company.
By Caroline B.
Response from Wildflower Cases· Apr 18, 2023
Our website does seperate all sizes. It does look like your return was processed and refunded within our return process time frame. All reviews are out of our control as they are left on a non wildflower cases LLC. platform, all we can do is respond once posted. If you need any further assistance please email our support team and we would be more than happy to assist you!
Excellent phone case! It came super quick! Great quality and super cute! Would recommend and repurchase from them! Not only that but they sent me TWO FREE CASES! Both of the free “mystery cases” were adorable and high quality too! Such a nice brand! 11/10
By Lila
Response from Wildflower Cases· Apr 18, 2023
Yay! Glad you loved your new Wildflower cases! We appreciate your love and support, always! <3
No issues at all with the service. The case arrived within 2 weeks from the order placement which I consider fast considering the bank holiday. Unsure if I got lucky?
By Lauren
Response from Wildflower Cases· Apr 18, 2023
So happy to hear your feedback! Yes, our international shipping has been updgraded and now delivers at a faster time depending on your location and any unforseen mailing delays.
I’m so happy each time I order from Wildflower ! Their cases are super cute and protective and the shipping is fast I receive my order in one week (internationally!) which is amazing! Thank you so much!
By i B.
Response from Wildflower Cases· Apr 18, 2023
We love to hear your feedback! So happy you loved your new Wildflower Case! We appreciate your love and support! 💕
Amazing products, i love protective cases but i hate bulky cases and wildflower does a perfect job. Very cute and protective
By Lizbeth
Response from Wildflower Cases· Apr 18, 2023
So Slay! We are so happy to hear that! We appreciate your love and support! <3
I ordered a case from wildflower cases jan 2023 i'm aware it can take up to 30 business days to receive my order. However, when i didn’t receive it after 30 business days i contacted wildflower through email and was promised a refund on march 3rd.Once again i’m aware it can take 5-7 business days for the refund to transfer to your account, it has now been 12 business days and i haven’t received my parcel or refund. I sent them an email over 72 hours ago and have not received a reply. If i could i’d give 0 stars.
By ruby