The wig was ok
The wig was ok
By Patti M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,269 reviews
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
The wig was ok
By Patti M.
Here is a copy of the EMAIL I just sent to Wigs.com's customer service: I just received the 23" color splash pony that was supposedly tipped in DENIM BLUE but it is actually BRIGHT ROYAL BLUE. It's Hideous! My complaints: ***You have NO customer service help on Saturday!!! ***After paying 7.95 shipping to receive my product I had to pay 11.95 to send it back!!!!!! ***You are going to charge my 5.00 to restock the ponytail and I NEVER EVEN TOOK IT OUT OF THE PACKAGE. YOU CAN SELL IT AS BRAND NEW. ***I thought I wanted it in THE regular BLUE INSTEAD, however you do NOT do exchanges and this pony was 30% off. So you want to charge me FULL PRICE for the same blond pony in the other shade of blue and you want me to pay shipping all over again. I am SO UPSET that I am going to bad mouth your company on all my social media.... and believe me I have thousands of followers and they LISTEN. Are you a member of the BBB. I would like to send a formal complaint..... you did not inform me about your policy at the time of purchase. Also, it is not fair that I pay a restocking fee when it was never opened.
By MissP62
Response from Wigs.com – The Wig Experts™· Jun 26, 2019
We are very sorry to hear you weren't satisfied with the piece and that we aren't open on Saturdays. Our records indicate you spoke with a representative in regards to order W2-427162 which has the blue pony tail on it. Order W2-424140 doesn't have a blue, rather a RED WINE. We have notes in order 427162 to waive the handling fee upon return. As for shipping you can ship back however you prefer, but we don't cover the return shipping cost. Usually for something of that size if you ship through USPS it may be less expensive. Also, any discount you received you could get on a new order. We appreciate your feedback and hope we have helped in resolving the issue.
The wig is fine quality and matches my own hair real well.
By Cynthia S.
LOVE LOVE LOVE THE MILA - and this color. The color is very close to my bio hair and looks great with inside and outside light. I think this color is realistic
By Stephanie K.
Wigs I ordered were Not as pictured.
By Adrienne S.
Great selection, prices and customer service. I had to make changes to two of my orders and representative I spoke with processed the changes promptly and efficiently. I can't say enough good thins about this company!
By Liz
My first time buying from wigs.com and I have to say I am 100% Satisfied. Would highly recommend them. Fantastic quality .. I'm definetly going to buy from them again
By Elaine G.
Wig color is perfect, fits nicely. This is my first wig; I look forward to another purchase. Thank you.
By SANDRA