Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,269 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
I will always use Wigs.com as my source of wigs. There is excellent selection, the service is fast, and the return policy allows me to experiment. I have purchased several wigs lately and am so glad I can return and exchange so easily.
By Linda J.
Love the service, got my order quick, and always have great sales!
By Debby F.
The wig is not @ all the color portrayed in the ad. It is a light red. I cannot and will not wear it. How can I return it for a refund? I ordered by the # & color listed under the picture. I’m very disappointed. I have worn Raquel wigs before & never had this happen. Linda Kleven
By Linda K.
Response from Wigs.com – The Wig Experts™· Jul 6, 2020
We are very sorry to hear your order didn't work out. Your satisfaction is our goal. Returns are easy! Simply follow the steps provided on the link below for a hassle-free experience. https://www.wigs.com/pages/returns To find your order number, check the reverse side of the packing slip or your confirmation email. Repackage your item just as you received it! Please have your item(s) returned no later than 14 days of the original ship date. Damaged, worn, altered products or packaging will not be eligible for return. Wigs can only be tried on and not worn, and tags must not be removed. We will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged in anyway and no later than 14 days of the original ship date. All ineligible items will be returned to you at your cost or donated. Print and attach your return label. After you attached your shipping label, drop your return package at UPS. As this is a prepaid label, you will not pay when you drop off your package but the flat rate $7.95 will be deducted from the refund/store credit total. In the event that you are unable to access a UPS location, unable to access a printer to print the prepaid label, or would prefer to use your method to ship please ship your return to the address below using a traceable method of shipping with your preferred carrier. SHIP TO: Beauty & Hair Returns 1504 N. Topping Ave Kansas City, MO 64120
I recently purchased, Pretty in Paige, a child’s wig. I am very petite so wanted to give a child’s wig a try before ordering another petite/average wig. I did have to return it because it was ultra petite, however I would have returned it even if it had fit. The quality of the wig was appalling. It looked absolutely nothing like the picture(regardless of the size) the quality of the fibers was like some costume wig from a dept store. I was pretty shocked. That said, my refund was processed quickly and without any issues-I do appreciate that.
By AA
Response from Wigs.com – The Wig Experts™· Jul 6, 2020
We are very sorry to hear you weren't satisfied with the piece you received. Our experts would be happy to assist you in finding a piece that might be a better suit for you! If you do run petite or even smaller we would recommend trying the Ellen Wille brand we carry. That brand tends to run a little smaller and is great quality and very natural looking. We appreciate your feedback and hope you allow us the opportunity to assist you in the future.
Love, love the style and how fast it arrived. Looking worn after only a few wears. I’d love this style in a better quality brand and higher price point.
By Eileen K.
Quick shipping and great wig. Thanks
By Judy S.
I'm very pleased with my purchase (Winner Petite by Raquel Welch in Honey Pecan) and with the packaging and service received by Wigs.com. Your videos are very also informative.
By Stacy J.
Fabulous wig great customer service.
By Happy C.
