Phone service very helpful
Phone service very helpful. However the wig I received looked nothing like the color I selected. Going back.
By Diane C I.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
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Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
Phone service very helpful. However the wig I received looked nothing like the color I selected. Going back.
By Diane C I.
I’m new to wearing wigs and I keep hoping the next one I order is “the one”. So far I’ve been very disappointed. The wigs are beautiful, the fit is just all over the place. Mostly too small, and this last one arrived without a tag so I’m not certain if I will even get a credit for my return. The wigs I ordered are beautiful and look very real, they are just too tight so I’m going to try one more time and see if my new order is a comfortable fit.
By Lacelade
Great customer service and I can't believe how quickly wigs are delivered! I've bought two wigs so far and all have been beautiful and of excellent quality. This is my favorite wig place now.
By Marissa
Fast shipment, well packaged. Very easy and will buy again.
By Cherie
Great men’s wig from HIM. Good quality 😊
By Lisa S.
They allowed me to return a wig, because, it wasn’t the right color for me. I ordered another one brand was Envy! It’s a soft lovely wig. I only wish it was a bit lighter blonde like in the picture.
By Tina M.
The best web site. Easy to use. Love the descriptions and videos. Easy ordering. Lots of choices. Love it all!
By Sue
I had to return it due to the topper was not as advertised. The picture for a curly topper and was a topper that was as straight as a board. Not what I needed at all. I returned it, but I was charged a $7.95 restock fee which is all wrong considering I was sent the wrong thing. At least most of my money was refunded quickly. For that I am grateful.
By customer
Response from Wigs.com – The Wig Experts™· Jun 17, 2021
We apologize for any confusion with the piece you received. We don't charge or deduct restocking fees the only money you weren't refunded were shipping charges. We are going to refund you those as well for the discrepancy with the piece. We truly appreciate your feedback and hope that you allow us the opportunity to assist you in the future!