Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,269 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
Fast service, very nice quality product (head cover).
By Ann
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Ann, We're so glad to hear you experienced fast service and are happy with the quality of your head cover. Thank you for your positive feedback!
The website is excellent, the service prompt, and the staff are available for questions and concerns. Regular sales help ongoing customers. I have stayed with them for years and know them as a trusted company.
By Elizabeth
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Elizabeth, We're delighted to hear that you find our website excellent and our service prompt! It's wonderful to know that our team is helpful and that our regular sales are beneficial to our loyal customers.
Great service!!
By Gretchen
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Gretchen, Thank you so much for your kind review! We're thrilled to hear you had a great experience with our service. We truly appreciate your support and look forward to serving you again!
Terrible Experience Stay Away! I had a very disappointing experience with YWigs. They accepted my return request, provided me with a return address in China, and I returned the products at my own expense exactly as instructed. After I shipped the package, I provided the tracking number, and YWigs even confirmed that they would issue my refund once the package arrived. However, I never received my refund. Instead, I spent weeks trying to resolve the issue with customer service, DHL, and my bank. The return process turned into a nightmare. In the end, I lost my products, paid expensive international return shipping, and still didn't receive my money back. The customer service made many promises but failed to resolve the situation. This has been one of the worst online shopping experiences I have ever had. I cannot recommend this company. Think twice before ordering, especially if you ever need to return an item. Based on my experience, you risk losing both your money and your product. Greez D.
By Melody S.
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Greez, We're sorry to hear about your experience. However, it appears this review was intended for a different company. We are Wigs.com, not YWigs, and we do not operate under that name or follow the return process you described. If this review was posted here by mistake, we kindly ask that you update or remove it. If you believe your experience was with Wigs.com, please contact our Client Care team directly with your order number, and we'll be happy to look into it for you.
Easy to purchase, great service and prices.
By Elysia
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Elysia, We are so happy to hear that we made your purchasing experience easy and that you appreciated our service and prices.
I order a wig in May 2026, still no wig and I see online they went out of business. It is now July2026 , still nothing but I saw online they went out of business.
By Margie B.
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Margie, We're sorry for any confusion. We are still very much in business and would be happy to look into this for you. Please contact our Client Care team directly with your order number so we can review your order status and assist you further. We look forward to helping resolve this for you.
You have lovely people in your telephone contact staff!
By customer
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Hello! We are so happy to hear that our telephone contact staff provided you with such a positive experience!
I scheduled a virtual consultation with Antonia. I must say she was great. She did lead me in the right direction in choosing Hollie by Jon Renau. I absolutely thought this was one of the most beautiful realistic looking wigs I have come across. Also, it was impeccably packaged. I wanted so much to keep her but she just wasn't right for my elderly face, and I think it was because of the length. It seemed a little too long for me so I returned her. Also I was unsure if the petite cap I ordered was slightly on the small side for me as it felt slightly snug. My measurements are 20.5 circumference, 12 front to back and 10 1/2 ear to ear, so petite measurements, and Antonia had advised me to go with the average in this Jon Renau Hollie but I had experience with two other wigs in average that I purchased at a local shop and needed to have the shop sew them in at an additional cost. Since online wig purchasing was new to me, when Hollie arrived I was afraid to do anything but put her on my head without disturbing anything about her. It is possible I could have made her work if I'd have kept her. Wigs.com is so good to work with. Customer service if wonderful. I am about to order a different wig in the next couple days. I know I'll hit on the right one with all the help Wigs.com offers. Thanks Wig.com.
By Carol
Response from Wigs.com – The Wig Experts™· Jul 7, 2026
Carol, We are so happy to hear about your positive experience with our virtual consultation and the quality of the wig you received. It's wonderful that our team could guide you toward such a beautiful and realistic option. We understand your dilemma regarding the length and cap size, especially when trying a new style. It can certainly be a challenge to find the perfect fit, and we appreciate you sharing your measurements and concerns. We are confident that with our continued support, you will find the ideal wig. We look forward to helping you with your next order!
