Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
10,269 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop the latest & best from name brands - human hair, lace front and synthetic wigs. Benefit from exclusive video reviews + guidance from The Wig Experts.
Wigs.com – The Wig Experts™ (wigs.com) has 10,269 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
10,269 approved reviews, newest moderated first
So very professional and informative thank you ❤️
By Leslie D.
Response from Wigs.com – The Wig Experts™· Oct 23, 2023
We are so happy to know you had a positive experience shopping with us! Thank you for trusting us, we hope to always have you as a client.
I have never had any issue before with a purchase. The first time I ordered from wigs.com instead of wigsoutlet I am told my purchase does not qualify for an exchange. The wig is not only much much darker than the images online but the cut/style isn't the same either. I was only offered to donate it & lose $201. No where during my purchase (& I even spoke with a representative who suggested I try the main website instead of the outlet because they have varieties in stock. She never indicated any issue & she suggested this particular wig). I'm stuck with a wig I will never use & now reluctant to order again since this issue was never shared prior to my purchase.
By J F.
Response from Wigs.com – The Wig Experts™· Oct 23, 2023
We sincerely apologize that this was your experience. We are continuously looking for ways to improve, and we appreciate your feedback. We truly apologize for any confusion. As mentioned in our direct email to you, the final sale message is intended for the Donation to Breatcancer.org and not the item. We have sent over return instruction for a refund and more information on our virtual consultation service to help you find the right piece for you. We look forward to hearing from you and further assisting you.
I have been purchasing my wigs, exclusively, from wigs.com. Customer service, the one time I had to use them, was very helpful and I love the variety of wigs to choose from.
By Sunny B.
Response from Wigs.com – The Wig Experts™· Oct 19, 2023
Thank you for being a loyal customer of Wigs.com! We're delighted to hear that you've had a positive experience with our customer service team and that you appreciate the wide variety of wigs we offer. Your satisfaction and loyalty mean a lot to us, and we're here to support you whenever you need assistance or have questions in the future. We look forward to continuing to provide you with top-quality products and service.
The price is great, the shipping is so quick. Love the cut, color and style.
By Brittney A.
Response from Wigs.com – The Wig Experts™· Oct 19, 2023
Hi Brittney, We're thrilled to hear that you're loving the price, speedy shipping, and the cut, color, and style of your purchase! Your satisfaction is our top priority, and it's fantastic to know that we've met your expectations in all these aspects. We're here to provide you with great products and service. Thank you for your support!
I couldn't believe how the hair felt and looked. I'm new to this, so going to your Web site was a blessing, the videos to help me on sizes looks and how to put them on. Thank you
By Jane
Response from Wigs.com – The Wig Experts™· Oct 19, 2023
Hi Jane, We're delighted to hear that you had such a positive experience with our website and the helpful videos! It's fantastic to know that you found the information and guidance you needed as a newcomer to this. Your satisfaction is important to us, and we're here to make the process as easy and informative as possible. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience. Thank you for choosing us!
Good service. Thank you!
By Broussard
Response from Wigs.com – The Wig Experts™· Oct 18, 2023
Thank you for your positive feedback about the service you received from us!
Yet another bad wig. I've been wearing voltage by Raquel Welch for years the last year and a half is not been good. This last wig was all straight and look like I had a big mushroom on top of my head.
By Sally W.
Response from Wigs.com – The Wig Experts™· Oct 17, 2023
Hi Sally, We are sorry to hear your recent wig purchases have not been up to our quality standards. We see you returned the last order for Voltage, and the refund was processed on October 9th. We reached out to you to get more information so we can take care of you, as we value you as a client. We look forward to hearing back from you and appreciate your feedback. Warm regards, The Wig Experts
excellent wig selection and great customer service. Shipping was quick and easy.
By Jacqueline F.
Response from Wigs.com – The Wig Experts™· Oct 17, 2023
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our excellent wig selection, great customer service, and a smooth shipping process. Your satisfaction is our priority, and we're here to provide you with the best service possible. If you ever need assistance with future orders or have any questions, please don't hesitate to reach out. We're here to help, and we appreciate your support!
