Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35 reviews
WickeySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Wickey creates safe, durable, and imaginative outdoor playsets designed to inspire years of adventure.Built from premium, American‑grown Southern Yellow Pine and crafted in the USA, each playset meets the highest safety standards, using solid timber, sturdy stainless steel, and non‑toxic accessories for worry‑free play. Wickey focuses on long‑lasting quality, with pressure‑treated wood and recycled HDPE elements that withstand the elements and grow with families. With more than one million happy customers, Wickey delivers exceptional value, thoughtful engineering, and timeless backyard fun.
Wickey (wickey.com) has 35 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35 approved reviews, newest moderated first
Easy experience! My kids are thrilled to receive their playset.
By Gayle
Response from Wickey· May 18, 2026
Hi Gayle, Thank you for the great review. We’re happy to hear the process was easy and that your kids are excited—that’s what it’s all about. We hope the playset brings lots of fun and great memories! - Marcus, The Wickey USA Team
There were so many fun options to choose from! All relevant details were clearly mentioned. Checkout was easy and now we cannot wait to get our new Wickey set!
By Megan S.
Response from Wickey· May 18, 2026
Hi Megan, Thank you for the fantastic feedback. We’re glad you enjoyed the variety of options and found all the details clear and helpful. It’s great to hear checkout was smooth—now the fun part begins! - Marcus, The Wickey USA Team
The online ordering process was nice and simple. No complaints!
By Brady
Response from Wickey· May 18, 2026
Hi Brady, Thank you for the 5 stars review. We’re glad to hear the ordering process was simple and straightforward with no issues—that’s exactly the experience we aim to provide. - Marcus, The Wickey USA Team
Easy, quick, and responsive customer service.
By Kortney W.
Response from Wickey· May 7, 2026
Hi Kortney, Thank you for your kind review. We’re happy to hear everything felt easy and efficient, and that our customer service was responsive when you needed support. We appreciate you taking the time to share your experience. - Marcus, The Wickey USA Team
Love the design and features of this playset!
By Kylie M.
Response from Wickey· May 7, 2026
Hi Kylie, Thank you for your review! We’re so glad you love the design and features of the playset. We hope it brings lots of fun and great memories for your family. - Marcus, The Wickey USA Team
Easy to use website for ordering. Clearly shows changes to help know what you are ordering.
By Alicia H.
Response from Wickey· May 5, 2026
Hi Alicia, Thank you so much for the 5 stars! We’re glad you found our website easy to use and appreciated seeing clear updates as you customized your order. Helping customers understand exactly what they’re ordering is a key part of our goal. - Marcus, The Wickey USA Team
We got the XL Smart Zone. The product is overall very nice and a good value for the price. It has a lot of features compared to other sets in a similar price range. I know we will get many happy years of play from this. Building the swingset is definitely not super easy for casual DIYers. You need to drill your own holes and have decent basic carpentry skills. We ordered the green colored playset and we are disappointed with how faded the slide looks. In the online photos, it is dark, solid green. In real life, it is more like faded, mixed shades of green and kind of looks like it has already spent years in the sun. It brings down the whole “new swingset” aesthetic a little. Our other issue was that the boards on the platform near the slide were way thinner than the manual suggested which made them not fit as well. Customer service offered to send replacements if we wanted to wait for them, which I appreciate. Overall, our kids really enjoy this play set and I think they will get many years of enjoyment. The price was really good for the number of features (slide, swings, monkey bars, hammock, cargo net, climbing walls, the little shop window, bball hoop, etc.) compared to other brands. Building this is more complicated than we expected and we had to enlist the help of a carpenter. I think other brands would be easier to DIY if you don’t have a lot of skills and experience with building, so factor that into the cost savings. Kudos to customer service because they are very responsive- I sent 2 emails and had responses by the following business day.
By Eileen M.
Response from Wickey· May 5, 2026
Hi Eileen, Thank you for taking the time to share such detailed and balanced feedback. We’re happy to hear that your family is enjoying the XL Smart Zone and that you like the features. We also appreciate your transparency around the assembly difficulty—our playsets are designed for durability, which can require more advanced DIY skills, and your insight will be helpful for future customers. I am sorry about your experience with the slide color and platform board issues, and I'm glad the team was responsive and supportive. Your feedback has been shared internally as we continue to improve both product presentation and instructions. Thank you again for your honesty and thoughtful review. - Marcus, The Wickey USA Team
It was so easy to look at different size, color, and pricing options! When we made our choice, it was easy to follow the prompts and check out. Very straightforward from beginning to end.
By Mary
Response from Wickey· May 5, 2026
Hi Mary, Thank you for your wonderful review. We’re delighted to hear that exploring sizes, colors, and pricing options was easy and that the checkout process felt clear and straightforward from start to finish. Creating a smooth and user‑friendly experience is very important to us, and it’s great to know that came through. - Marcus, The Wickey USA Team
