Wicker ParadiseReviews of wickerparadise.com

I LOVE my beautiful rich green replacement cushions from Wicker Paradise! They fit my Brown Jordan pieces perfectly! The professionally fit corners and craftsmanship are first class.The team was super helpful when I had questions before placing my order, and they arrived in a timely manner.

I can't speak to their product unfortunately because I couldn't get past customer service (i.e. Vince) who is also the owner. I called and requested some assistance in getting some cushions shipped to HI (knowing they don't ship to HI). Owner said if I told them what I would like to order, they could give me the dimensions and weight of the box so I could get shipping estimates. After emailing the data, and then after confirming we didn't mind waiting 6-8 weeks for production, and after following up 2 weeks later because I didn't hear back, owner tells me factory can't give me the dimensions. How does the owner send me on a wild goose chase as though my time doesn't matter. And then the cherry on top, he tells me to "please try elsewhere." Gladly...I'd rather give my money to someone who will at least lift a small finger to try and earn my business, and give it to a business that still needs business, because apparently this guy does not. What a shame.

Ordered on April 18, 2025 two wicker chairs. Last contact was on same date, verifying my order. May 19th I contacted via chat: Wicker Paradise 11:06 AM Hello Alvin Crosswhite. How may I help you? (Type in your Message and Press ENTER to send it to us!) Alvin Crosswhite 11:07 AM order 38570 where is my furniture? Been a damn month Wicker Paradise 11:08 AM We do not care for your attitude. It is ready to ship in the next 1-2 days. Alvin Crosswhite 11:09 AM Where is my furniture, please? Been a damn month So you were waiting on me to contact before you ship? Wicker Paradise 11:10 AM We will refund your money in full. Alvin Crosswhite 11:11 AM I want the furniture that I ordered. Did you ship or wtf? Wicker Paradise customer service: Hello Alvin Crosswhite. How may I help you? (Type in your Message and Press ENTER to send it to us!) Alvin Crosswhite 11:29 AM For your trouble you get a BBB review and FB review. Wicker Paradise 11:30 AM Maybe you will learn some manners 1 days. Alvin Crosswhite 11:30 AM All I learned is that Wicker Paradise is shady Read Wicker Paradise 11:31 AM You are an ignorant person. The item says ships in 4 weeks. Cushions take 4 weeks Alvin Crosswhite 11:32 AM Right, just a coincidence you were "shipping them out inn 1-2 days" after I contact you. Shady Delivered

Wicker Paradise did this!! You know when you say, Can’t anyone do something right? Well, Vince at Wicker Paradise did! I can’t express how how happy we are. We’ve had this set for about 10 years and still love it but, it needed a some tender love and care. After cleaning and painting and finally finding the right place to get new cushions. It turned out beautiful! Thanks to Vince! The customer service, professionalism, friendliness and quality superseded our expectations. There was an issue in the beginning from the manufacturing company, at no fault of Wicker Paradise at all, but Vince did everything in his power to fix it anyway, and he did! Thank you so much for your care and diligence Vince! We highly recommend Wicker Paradise in Mount Vernon, NY. We will definitely be returning customers! ⭐️⭐️⭐️⭐️⭐️

The cushions came per our custom order, are very well made, actually came EARLY (unheard of these days!) and we could not be happier with the order!! I highly recommend Wicker Paradise!!

Great company............very well made cushions.....

Excellent customer service!!

I ordered 3 barstools and all 3 arrived broken in one to two places. I was stuck with disposing of boxes, packing material and barstools. Not to mention the leg colors were all different, not that it mattered because they were all broken.Avoid this place!!