Whitestone DomeReviews of whitestonedome.com

Bought a Whitestone Dome product from Amazon. It was a pack of two screen protectors for the Pixel 8 Pro. The product arrived with cracks and was unusable. Through Amazon support questions, I was sent to a messaging system with Whitestone Dome. They sent me a fairly extensive list of requirements to honour the warranty such as currency, proof of purchase, purchase location, purchase date, purchase order number, variant, quantity, etc. These would be fine if I purchased from another party, but these are entries that are already in their system. The process felt unnecessarily cumbersome and gave me the impression that customers were being asked to complete more steps than necessary to make them less inclined to pursue a warranty claim. I was also required to create an account on a separate website and re-enter information that was already available through Amazon, which Whitestone Dome was messaging through to begin with. After signing up and completing all of these entries, their site asked me to pay USD $24.99 in order for them to honour the warranty. Charging me half the cost of the product for warranty? Luckily since I bought from Amazon, I could go through them as the retailer. However, this suggests that had I bought directly from the Whitestone Dome retail site, I would have been asked to pay the same $24.99 warranty fee rather than being able to rely on Amazon to resolve the issue. As a UK consumer, I have serious questions about whether this approach is compatible with the Consumer Rights Act 2015. Consumer Rights Act 2015 Section 23. (2) If the consumer requires the trader to repair or replace the goods, the trader must- (a) do so within a reasonable time and without significant inconvenience to the consumer, and (b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage). They tried to charge me $24.99 USD for a replacement under warranty. In the end, I had to contact Amazon themselves through a support chat for a replacement. They did it for free.

ABSOLUTE GARBAGE!!!! I had been using this brand for 4 years, never had a problem until now. All of a sudden, I use this new protector for this new phone (s26 ultra), and they fell off instantly. It's like the glue didn't finish curing. Despite doing all the necessary rounds, I did and they fell off as soon as I took them out of the jig. Dont be get me wrong the glue stuck to the phone just not the protector but the glue wasn't as solid/sturdy as installations on previous phones had been post curing. I thought maybe i had the protector backwards and tried it the other way, but that didn't work either. The new jig is also horrible by the way, the glue got pass the absorption pads both times and under the tape meant to protect the volume/power buttons (still trying to figure out how that happened). 50 wasted on a 2 pack that fell off in seconds.

Bought a screen protector for a Samsung Flip 5 phone. The fold immediately separated. I contacted them via their website and they said they recommend letting it "settle" before closing it - though that wasn't recommended ANYWHERE in their instructions, including their videos. They said they'd replace it with a $10 shipping charge payment - which I provided to them. They never replied since - other than 1 reply saying they never heard back from me (despite at least 10 emails I sent them). This protector after 3 weeks is worse than the one it replaced (that was on for a couple of years). Their warranty is a joke!

I wish I could leave 0 stars. I've ordered probably 20 items from these guys had to order a screen protector I didn't exactly want, but it was the only one that would accept the apple pencil. It was apparently damaged in the mail with a crease in the packaging. Did not notice that the crease damaged the screen protector put the screen protector on and it put a crease due to damage through the mail. And I was not able to get the air bubble out. I emailed the company the next day along with 4 other times they sent me an RMA# waited for a shipping label. Then, I got a email this morning. The 21st and they told me that they do not accept refunds on used or unopened products after 15 days. If I email them and got A RMA# how was that after 15 days? Will never recommend or buy their product again.

I ordered with them on Saturday. Knowing it was an international shipment, I immediately sent an e-mail asking when my product would be shipped (their website states their fulfill shipments Monday through Friday). I didn't get a repsonse. Tried calling them: they hung up on me. Send another 3 e-mails, to which I got 1 automated reply, that didn't answer my questions whatsoever. I finally gave up and had Paypal put in a restitution request. Even to Paypal they DID NOT REPLY. Paypal ended up refunding me. DO NOT BUY WITH THESE PEOPLE. THEY ARE TERRIBLE AT HAVING A BUSINESS.

Really terrible shipping. Placed an order on may 2. We are now may 23 and still didn’t receive the screen protector. Ow did i mention i paid 23$50 for first class international package? Avoid if you don’t want to end up like me and use your phone for almost a month without protection!

This product requires a UV light to cure it, and none is provided. After complaint, customer service said one was included in the kit and I must have lost it. None was provided, and accessing the instructions via the QR code, it says that none is provided. Customer service refuses to answer any more queried beyond the first one.

I purchased the protector, but realized I got the wrong size. I put in a return request. I got an email saying return request approved, wait for email for instructions. Instructions never came, nor a response after emailing customer service team three times. Scammy company.