WhistleReviews of whistle.com

The app is always disconnecting and giving false activity readings from my dog. For example it would say she was active for 60 minutes but in reality she hardly left the couch:/ when I tried to cancel I can’t find the phone number on the website because there is none. You have to go through the email which is slow and I prefer speaking with a live person.

I WAS a customer for years and one of my dogs died. When I went to activate my other dogs tracker and add a brand new one I couldn’t. I can’t do anything on my account and the customer service person that I spoke to was less than helpful. I bought two brand new devices like an idiot thinking it would work. Nope! They lied and told me for the inconvenience they’d give me two brand new subscriptions (I never activated them and guess what they’re gone!) then I moved and tried once again to activate them and can’t get into my account bc I don’t have the same credit card number and they basically told me to go fck myself. So now I have two brand new devices that I can’t even use. The customer service is awful and they don’t even know what they’re doing at all. I’m glad I wasted my time and money on this product that I can’t even use!!!!! I can’t return it either go figure. Whistle is a bunch of thieves that steal hard earned money and lie and when you actually need help they don’t help you. I’ll be telling my 8K followers about my experience and EVERY vet and shelter as I’m a trainer and will NEVER recommend this product. Unreal…

We canceled our whistle contract several years ago and subsequently canceled our subscription. They are still trying to bill my credit card for the fee even after I canceled my old card and somehow they are getting my current card number that they have never had on file. Its almost impossible to cancel with these people.

Bought two batteries and only one works! They won't return and won't refund my subscription! Horrible customer service asked to speak with the manager was refused. The battery only lasted one day. They boast a lifetime warranty but not on battery. Hung up on me, and discontinued a chat in the middle of trying to tell them the problem with the battery.

This company is a scam. They refuse to replace a defective device which is less than 6 months old. They refuse to provide the phone number of their legal department. They refuse to provide the name and address of their Custodian of Records which is the officer of the company who accepts court summons when they are sued by angry consumers. Their product is shoddy and their business practices are sketchy at best. STAY AWAY FROM WHISTLE, they are DISHONEST and their products don’t work.

After having been a customer for almost 9 years, I never had many issues. But any time I did, customer service was always great. I bought a Whistle Go to replace the older whistle in 2020. Last year, 2023, the lugs on the back broke off and I could no longer attach the device to my dogs collar. I bought a replacement. It stopped working a few days ago. I called customer support to be informed that since April last year, there is only a 6 month warranty provided. I would have to buy a new device. It seems like there is a new direction in this company, and it is not customer a friendly one. You'll see many complaints of the newer devices failing within a year, just after the 6 month warranty is up. Needless to say, they have lost a loyal customer and now I see better cheaper alternatives out there.

I didn’t even have the unit for 4 days and my dog somehow got the base and unit off of her collar and chewed the unit. It no longer works. I contacted Whistle and was told that I’d have to purchase another one because their warranty did not include damage done to the unit by my dog, which I get, however, it should not have been able to come off of her collar in the first place. It wouldn’t have been chewed if it stayed on the collar. Also, one of the metal sides was slightly bent so not sure if that defect caused it to come off. We bought this to monitor her scratching due to allergies. If it’s able to be scratched off, that’s a defect. Paying $70 for something that only lasted 4 days is a joke. Don’t buy if you are trying to monitor your dog’s scratching. It’ll come right off and you’ll be out $70.

We tried our first whistle gps device several years ago and it worked perfectly. Now, several years later, we got two new puppies and “thought” we were purchasing two “Go Explore” gps whistle devices like the first one we bought - but the two new ones are not consistently tracking operating as we had hoped. Customer service has tried to help us “fix” the ongoing issue, but oftentimes, our pups have run away with no notification from the two newest whistles around their necks whereas, the original unit purchased years ago continues to work pretty well. We are told only having one cell tower in the area, and possible issues with our WIFI, are at fault but we cannot solve the issue. Recently, my husband walked both pups on leashes outside the safe zone -both with the newer whistle models -while I was out of town. We both only got a notification that one pup was out of the safe area even though they were walking side by side. He walked them again the next day, again, we were notified one dog -not two-had left the safe zone. This time the notification was for the other dog. Yesterday, I was working in my studio with all three pets with whistle devices right there with me -some inside the studio and some outside in a fenced area. But, I suddenly got a notification that a pet was 700 ft from home. I panicked, ran outside looking for the pet but the whistle gps couldn’t locate her (same wifi as the house) - so I returned to the studio only to find the pet was sitting right there-sleeping. Today, our female pup got away and ran far from home. I clicked “find your pet” but got nothing-the gps kept buffering and told me nothing of her whereabouts. I jumped in the car and chased after her, but still no notification from Whistle that she had left the safe zone. I finally found her about a half mile from him. After she was safely back home, I got a notification from whistle saying it couldn’t locate her and to try back later. A few hours later it said she was home. The company has a 30 day window to get your money back so if you do go for the whistle Go Explore unit, be sure the units are working for you, consistently, within the 30 day refund period.